What are the responsibilities and job description for the Home Care Supervisor/Operations Manager CCP Program position at Safe Life Home Care?
Safe Life Home Care -
Location : Lombard IL
About Us Safe Life Home Healthcare, LLC, established in 2010, is a premier 4-star patient satisfaction organization serving the greater Chicago area. With over a decade of excellence in skilled nursing and home health services, we've built a reputation for delivering exceptional patient care through our dedicated team of healthcare professionals. Our commitment to quality has earned us recognition for outstanding patient outcomes and satisfaction scores.
Building on our success in home health, we're now expanding our service portfolio to include the Community Care Program (CCP), demonstrating our commitment to meeting the evolving needs of our community. At Safe Life, we believe in providing comprehensive care solutions that enable our clients to maintain their independence and quality of life in the comfort of their homes. Our expansion into CCP services reflects our mission to provide accessible, high-quality care to seniors and adults with disabilities throughout Illinois.
Position Overview We're seeking an experienced Home Care Supervisor / Operations Manager to lead our new CCP vertical while supporting existing operations. This role offers significant growth opportunities.
Key Responsibilities :
Administrative Duties :
Answer and transfer phone calls
Provide quality customer service
Maintain filing systems
Lead the establishment of CCP vertical
Build relationships with CCUs and community partners
Manage incoming client referrals
Staffing Responsibilities :
Recruit, hire, and terminate employees
Conduct pre-service and in-service training
Coordinate client care (caseload up to 50 clients)
Communicate with vendors regarding documentation and service deviations
Data Entry & Operations :
Enter and maintain employee / client data accurately
Manage client assessments and visit reports
Ensure compliance with IDoA requirements
Integrate CCP operations with existing home health services
Supervisory Responsibilities :
Create / update client and employee folders
Conduct quarterly evaluations
Process timesheets and manage payroll reports
Submit accurate payroll data
Develop operational procedures for CCP services
Customer Service :
Refer clients to appropriate programs
Assist with service applications
Respond to inquiries within 24 hours
Resolve client / employee issues efficiently
Required Qualifications :
Strong written / verbal English communication ( Knowledge of Spanish or any other language a plus)
Exceptional organizational abilities
Computer proficiency (Microsoft Office)
Prior office experience
Must pass Homecare Supervisor Certification (3 months)
Preferred Qualifications :
Experience with the WellSky Personal Care platform (formerly Clear Care)
IDOA compliance knowledge
Home care operations experience
CCP program management experience
Track record in scaling healthcare operations
Benefits :
Salary : $50,000 - $60,000 annually
Health, dental, and vision insurance
401(k)
Paid time off
Flexible schedule
Schedule :
Full-time (40 hours / week)
Day shift
On-site at Lombard, IL
Salary : $50,000 - $60,000
