Garage Door Installation Manager

POSITION TITLE:

​​Install Manager​

POSITION SUMMARY: The Install Manager plays an important role in driving the company's growth in builder/direct install sales along with providing production scheduling assistance. By managing builder Customer Service Technicians, and coordinating Installation Technicians, while executing bids and managing the sales cycle for our builder segment, the Install Manager helps ensure sales targets are met or exceeded through exceptional service and growth-oriented selling and bidding. This role covers territories where Install Technicians are established, namely the Denver and Phoenix markets today.

ESSENTIAL JOB FUNCTIONS:

• Manage the builder direct installation schedule for all related geographies.
• Coordinate the accurate and timely order entry of all builder purchase orders.
• Collaborate with Regional Sales Manager and VP of Sales on devising and implementing sales strategies.
• Execute sales and prospecting calls focused on sales revenue growth goals for the Install Builder segment of our business.
• Coordinate milestone and communication updates in builder customer online portals.
• Execute completion of acceptance/approval of builder purchase orders and lien waivers.
• Coordinate the resolution of any scheduling or Customer Service issues with builder customers.
• Generate quotes for builder customers.
• Successfully process new bid opportunities with builder prospects.
• Track performance on bid hit rates.
• Continue to develop and maintain working relationships with builder prospects and customers.
• Assist FUDT-Plant Manager in creating and maintaining production schedules that align with customer orders, demand forecasts, and material inventory levels, ensuring on-time delivery and minimal lead times.

QUALIFICATIONS:

• 5-7 years sales experience in the building materials sector; garage door industry knowledge is a plus.
• 3-5 years of experience in customer service and installation scheduling for builders.
• Proficiency in CRM tools, preferred experience in Power BI and Salesforce.
• Working knowledge of MS Office.
• Fluent in English; bilingual candidates preferred.
• Must be open to traveling for trade shows, product demos, and meetings.
• Possession of a valid Driver's License and a clean driving record.

COMPETENCIES:

Customer Focus

• Builds customer confidence, is committed to increasing customer loyalty, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures customer commitments are met, solicits opinions and ideas from customers, and responds timely to internal customers.

Communicates Effectively

• Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, and has good listening skills.
• Collaboration skillset in developing aligned objectives and plans.

Decision-Making/Judgment

• Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses the root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.

Vision & Values

Supports values and daily actions and decisions, communicates vision and values to others, generates enthusiasm, and incorporates vision when planning.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to sit, talk, or listen. The employee frequently is required to use hands or fingers and handle or feel objects, tools, or controls. The employee is required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to ​20​ pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT:

Work is performed in a fast-paced office setting with frequent interruptions. Duties may require sitting for long periods of time. The noise level in the work environment is usually low to moderate.

OTHER:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.