What are the responsibilities and job description for the Customer Service Administrative Assistant position at SAFEbuilt?

Customer Service Administrative Assistant - Muskegon, MI

Schedule : 7 : 30am - 5 : 30pm M-Th
Fridays OFF

Our team is filled with innovators, over achievers, and difference makers-hard working professionals who care about their work, their communities, and the lives of people around them. The positive, charismatic nature of the people behind SAFEbuilt fuels our commitment to keeping our communities strong and safely built. Join us and discover unbounded opportunities for a meaningful and rewarding career.

We are currently seeking a talented and experienced Customer Service Administrative Assistant to join our team of professionals. This position offers great opportunity for dynamic, motivated self-starters to work on a variety of work assignments. You'll be a member of our highly respected team of professionals with a full complement of resources to support you and exciting projects to keep you challenged.

RESPONSIBILITIES :

Interfacing with all customers to service their building department related needs

Issuing and / or tracking permits through the permitting process, beginning with application acceptance, plan review, inspections and permit closure.

Establishing and maintaining systems to ensure that all files, letters, reference manuals, field inspection reports, permit files, blueprints, drawings, and other data or material is maintained in an organized fashion

Working with plans examiners and inspectors throughout the company to develop and ensure consistent processes.

Assisting with public record requests and record conversion.

KNOWLEDGE & SKILLS :

Possess the ability to positively interact with the other staff members, the general public, contractors, governmental entities, and other clientele.

Experience with the complete billing cycle preferred.

Good time management, organization, telephone, attention to detail, and people skills

Must be able to perform multi-task operations with frequent interruptions.

Perform a variety of duties requiring use of critical thinking, independent judgment, and technical knowledge

Excellent Microsoft Office Skills and permitting software experience are a must

Minimum typing speed of 50 WPM

EDUCATION & EXPERIENCE :

2 years of administrative support and / or customer service experience.

Accounts Receivable / billing experience preferred.

Permit Technician experience preferred.

Municipal experience preferred.

ICC Permit Technician Certification is a plus.

COMPENSATION : SAFEbuilt pays competitive wages and has a strong benefit offering.

More About SAFEbuilt : One of the fastest growing providers of privatized community development solutions in the country, SAFEbuilt partners with over 1000 communities of all shapes and sizes throughout the country for the efficient delivery of privatized community development solutions including : building department services, community and transportation planning & zoning and community improvement services. Learn more at : http : / / safebuilt.com /

With Growth Comes Opportunity! Our culture is positive and energetic as we empower people to do what they do best. SAFEbuilt employs over 1000 highly qualified and motivated individuals who share the common Core Values of Integrity, Respect, Service, Teamwork and Improvement. We offer a strong salary and benefits package to reward ability, certification levels, and work experience. Benefits include health, dental, vision, life, and disability insurances, paid holidays, paid time off, paid training, new certification bonuses, a matching 401K Plan, and more.

SAFEbuilt is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, gender identity, gender expression, age, disability, veteran status or any other protected factor.

If you need assistance or an accommodation due to a disability, please contact us at jobs@safebuilt.com or you may call us directly on 970-292-2200.

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Customer Service Administrative Assistant

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