What are the responsibilities and job description for the Hotline Interventionist position at SafeHaven of Tarrant County?
Are you interested in pursuing meaningful work? Are you interested in ending intimate partner violence in Tarrant County? SafeHaven is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence victims to keep them safe and simultaneously do our part in holding offenders accountable. We offer flexible work-life balance and an opportunity to change the community – and the world. We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.
SafeHaven is seeking a Hotline Interventionist.
This position provides immediate response to Crisis Hotline callers using empathetic listening, risk assessment, safety planning, and education to provide appropriate client-centered interventions to address callers’ immediate needs.
The position has significant responsibilities in line with a standard crisis hotline. The Hotline Interventionist will coordinate with Emergency Services staff on shelter availability, scheduling client arrivals, and arranging special accommodations to prepare for callers approved for shelter. Additionally, this position will establish and maintain open, professional, and healthy lines of communication with all Emergency and Residential Services staff to communicate pertinent and appropriate client-related information to support survivors.
SafeHaven is seeking a Hotline Interventionist.
This position provides immediate response to Crisis Hotline callers using empathetic listening, risk assessment, safety planning, and education to provide appropriate client-centered interventions to address callers’ immediate needs.
The position has significant responsibilities in line with a standard crisis hotline. The Hotline Interventionist will coordinate with Emergency Services staff on shelter availability, scheduling client arrivals, and arranging special accommodations to prepare for callers approved for shelter. Additionally, this position will establish and maintain open, professional, and healthy lines of communication with all Emergency and Residential Services staff to communicate pertinent and appropriate client-related information to support survivors.
SafeHaven values employees who are in-line with the culture of the agency, including those who are curious, trustworthy, open communicators, flexible, and willing to be held accountable. Working in the domestic violence field can be hard – but we can do hard things.
The specific qualifications for this role are:
· Bachelor’s degree in social work or related social services field preferred, or equivalent experience.
· Bilingual preferred (English and Spanish)
· Knowledge of crisis intervention, social work theory, and ethics is preferred. Experience in and knowledge of family violence theory preferred.
· One year of experience working in a social service environment is preferred. Must have general computer proficiency.
Please include salary requirements in your cover letter.
SafeHaven offers competitive salaries. Compensation is commensurate with experience, education, and other qualifications.
Competitive benefits package offered; SafeHaven is an Equal Opportunity Employer (see website for EOE statement.
