What are the responsibilities and job description for the Residential Support Staff position at SafeHouse Denver?
Residential Support Staff
Who We Are and Who We’re Looking For:
SafeHouse Denver promotes a culture of excellence. We prioritize and practice seven core values:
| Trust | We foster a culture of trust by being reliable, honest, consistent, direct, and transparent. |
| Dedication | We are intentional, passionate, and driven. We commit to making a meaningful impact. |
| Compassion | We listen, seek to understand, and help. We embody kindness, patience, empathy, and see the value of each individual. |
| Collaboration | We encourage, cooperate, support, and share. We also welcome humor and fun. |
| Innovation | We are bold, brave, and fearless. We value curiosity and continuous learning. |
| Leadership | We operate with integrity, transparency, and ethics. We are solutions-oriented, optimistic, accessible, and critical thinkers. |
| Inclusion | We embrace and respect diverse perspectives and experiences; we believe in a welcome and equitable environment. |
What You’ll Be Doing:
Responds to callers who access the SafeHouse Denver 24 hours crisis line
- Provides emotional support, crisis intervention, and de-escalation
- Provides information and education on domestic abuse, trauma response, and coping skills
- Supports callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and supports callers in developing a plan of action
- Provides safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports callers in implementing their safety plan
- Screens callers for shelter
Provides initial intake of new residents
- Orientates new residents to the shelter building and program
- Provides appraisal of the resident’s presenting problem
- Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action
- Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan
- Provides emotional support, de-escalation, and crisis intervention during the intake process
- Provides short-term individual advocacy, counseling and crisis intervention to residents
- Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested
- Supports residents in developing short-term goals plans to address immediate concerns
- Provides information and education about domestic abuse, trauma response, and coping skills
- Assists residents in identifying options and achieving short-term goals
- Communicates with Primary Advocates to ensure quality services to residents
- Supports a safe and secure shelter space
- Supports a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving and crisis intervention
- Provides house meetings as needed to support residents in resolving ongoing issues or conflicts
- Supports participation in the shelter program and community living by providing and explaining information about the shelter program and clarifying expectations of residents
- Supports residents in meeting their day-to-day needs by supplying personal items, shelter supplies and food
- Maintains accurate and timely record keeping
- Responsible for appropriate charting and all necessary documentation
- Demonstrates initiative and vision for service quality, service improvement, problem prevention, and problem resolution
- Works diligently to achieve individual, team, and agency goals and objectives
- Participates with all staff to assure coordinated services both within the Shelter and across all agency programs
Do You Have What It Takes?
Required: Preferred:
| Associate’s degree in social work or related field | Bachelor’s Degree |
| One or more years of experience | Two years of experience |
| Crisis intervention, knowing how to engage with survivors of trauma | Skills in crisis intervention and trauma informed work |
| Strong technical aptitude with advanced proficiency in utilizing MS Office. | Ability to work in a diverse environment. |
| Passion for the SafeHouse Denver mission. | A solid understanding of how people and organizations change and the ability to be adaptable. |
| Bilingual strongly preferred |
What We Offer:
- Pay: $21 hourly rate, part-time position, non-exempt, with annual performance evaluations and an opportunity for merit-based increase
- Work hours: Weekends, holidays and overnights
- Continuous learning opportunities
- Supportive work environment and opportunities to have fun
- Work with committed people who want to impact change
- A chance to be a part of a movement that will help more survivors
What Are You Waiting For?
- To apply, please send your resume and cover letter, which should include a personal mission statement, to jkapinos@safehouse-denver.org . Residential Support Staff. SafeHouse Denver is committed to creating a diverse, inclusive, and equitable workplace. SafeHouse Denver is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences, and abilities to apply.
Salary : $21
