Aquatics Manager

Join the rapidly growing and dynamic business of SafeSplash Swim School as an Aquatic Manager! This position is a full-time professional management position. The manager position is an integral member of our senior management staff and is directly responsible for all aspects of our product and customer service. The position has excellent opportunity for growth and upward mobility for qualified candidates.

Essential Duties and Responsibilities (including but not limited to):

Develop, implement, and manage the strategies that grow the business.

Responsible for partnering with the General Manager in establishing and maintaining the customer service vision and strategy, strategy execution, customer and community interaction, and direct sales involvement and support of the business.

Continuously drive programs/processes that grow the business while optimizing margins. Responsible for effectively hiring, training, scheduling, enrollments and marketing.

Responsible for setting and managing productivity and performance expectations for personnel. Responsible for managing the metrics that optimize manpower costs while delivering a high level of customer satisfaction. Effectively communicate benchmark productivity goals, objectives, and role expectations to the workforce.

Responsible for organizing and developing an effective team that is motivated to successfully deliver service and to grow the business. Responsible for attracting and hiring quality individuals who possess the necessary skills, knowledge, and experience required to fill open job positions.

Utilize the corporate tools and metrics to assist in managing the business.

Responsible for the development of new and existing customers.

Provide a focused and measurable effort of retaining existing customer base.

Respond to all customer inquiries in a manner that supports SafeSplash’s mission, vision and values.

Assist the Assistant Manager to manage family/student registration and class scheduling which includes responding to all family/student registrations in a manner that supports SafeSplash’s mission.

Manage the administration of all SafeSplash policies and procedures with our customers.

Manage customer service at the front desk and retail counter.

Perform swim instruction, as necessary.

Maintain accuracy, security and integrity of all family/student records including personal, financial and class information.

Perform job responsibilities in a professional, friendly and courteous manner at all times.

Other Duties:

Performs other duties as assigned.

Qualifications and Requirements:

Required:

Exceptional customer service skills

Leadership skills and the ability to motivate, supervise and develop staff

Strong communication skills (interpersonal and strong telephone presence)

Ability to work effectively in a team environment

Ability to work any day of the week

Strong computer skills

Strongly preferred:

Previous experience with aquatics management

Previous experience with swim instruction

Experience working with children and young families

Lifeguard Trainer Certified. This is a requirement for this position.

Bachelor’s degree or equivalent

Hours:

40 Hours a week (weekend availability)

Compensation:

Hourly position

Required experience:

o Swim Instruction/Aquatics Management: 1 year'
'
Work Remotely

• No

Job Type: Full-time

Salary: $21.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Employee discount

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Antelope, CA 95843: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Lifeguard: 1 year (Preferred)
• Supervising experience: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: One location