THP DISPATCHER SUPERVISOR - 04152025-67191

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF SAFETY & HOMELAND SECURITY, HIGHWAY PATROL DIVISION, MADISON COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/safety/documents/MemoHiringProcessDuration.pdf

This position comes with a 10% shift differential.

This position requires a security clearance background check prior to employment.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to five years of full-time communications dispatching work

Necessary Special Qualifications: Applicants for this class must:

• Be at least eighteen (18) years of age;
• Be a citizen of the United States;
• Have a good moral character, as determined by investigation;
• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
• Not have been convicted or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor, or controlled substances, Tennessee Code Annotated 7-86-205;
• Not have been discharged under any other than honorable conditions from any branch of the United States armed forces;
• Pass a physical examination administered by a licensed physician that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
• Pass a psychological evaluation administered by a licensed mental health professional that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
• Upon appointment, successfully complete a prescribed course of instruction approved by the Department of Safety and Homeland Security;
• Within 12 months of employment, must obtain a certification in active status as an APCO-certified Communications Training Officer.

Overview

This is the supervisory classification in the THP Dispatcher sub-series. An employee in this classification supervises a team of dispatchers responsible for coordinating and directing communication between field personnel and relevant agencies ensuring efficient response to emergencies or requests for assistance from the public. THP Dispatcher Supervisors ensure adherence to policies and procedures, provide training and support, and address performance issues to maintain effective operations. This class differs from THP Dispatcher Center Manager in that the latter is responsible for overall management of a dispatch center and supervises employees in this classification. Those employed in this classification may work a variable shift and are subject to call-out 24/7/365.

Responsibilities

• Manages recruitment, training, and evaluation of staff, including maintaining performance records, scheduling training, and ensuring compliance with departmental standards.
• Oversees communication operations, ensuring accurate and timely dispatch, monitoring officer safety, responding to emergencies, and maintaining operational readiness of equipment and systems.
• Processes and disseminates critical information, including law enforcement data, emergency alerts, and public safety notifications while maintaining confidentiality and accuracy.
• Supervises the preparation, review, and submission of logs and documentation related to operations, compliance, and personnel activities.
• Ensures adherence to policies, procedures, and legal requirements, conducting audits, evaluations, and updates to maintain compliance with standards.
• Serves as a liaison between law enforcement personnel, public safety agencies, and the public, resolving complaints, and handling inquiries effectively.
• Provides leadership and team support by fostering a positive workplace, addressing issues, recognizing achievements, and ensuring communication of updates and procedural changes.
• Coordinates resources and response for incidents, disasters, and emergencies, ensuring timely support, accurate reporting, and effective communication to enhance public and officer safety.

Competencies (KSA's)

• Communicates Effectively
• Directs Work
• Decision Quality
• Resourcefulness
• Develops Talent

Knowledge:

• Clerical
• Microsoft Office
• Geography and Map Reading
• Basic Mathematics
• Customer and Personal Service

• Active Learning and Listening
• Critical Thinking
• Reading Comprehension
• Speaking
• Writing

• Oral and Written Communications
• Deductive Reasoning
• Memorization
• Oral Comprehension and Expression
• Written Comprehension and Expression

Tools & Equipment

• Standard Office Equipment
• Dispatch CAD System
• Two-Way Radio
• Law Enforcement Databases

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.