Commercial Operations Lead

SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform and products give front-line workers a voice and leaders the visibility to make smart decisions to improve safety, quality, and efficiency.

We are looking for a driven and experienced Operations Lead to join our team and help us achieve operational excellence.

As Operations Lead, you will oversee high-impact projects and optimize day-to-day operations to ensure the business is set up for scale and driving efficiencies where possible. This role requires a strategic thinker who can understand a problem, research and collaborate with key stakeholders to determine possible solutions, agree with fellow stakeholders to select the appropriate option and then assist with the project implementation/ resolution. 

You will require strong leadership skills and the ability to manage and improve operational processes. You will have a proven track record in operations, excellent problem-solving abilities, and the capacity to manage stakeholders to drive change and innovation.

• Oversee and manage key cross-functional projects, providing guidance and support to all stakeholders, streamlining processes and enhancing cross-functional communication
• Monitor and analyze KPI’s to identify problems and/ or areas for improvement and propose operational changes to improve
• Conduct market research, summarise results and present findings and proposals for teams to consider
• Create and execute initiatives to help solve problems identified, focusing on top priority items, focus on top priorities and goals
• Communicate with and manage senior stakeholders during the planning, delivery and post-deployment stages
• Assist, direct manager and broader Operations teams in delivering projects on an ad-hoc basis required to scale
• Foster a culture of accountability, innovation, and excellence within the operations team

• Bachelor's degree in Business, Finance, Operations Management, or a related field
• 5-10 years of proven experience in an operations or a similar role
• Strong leadership and team management skills, with a track record of building and developing high-performing teams
• Excellent analytical and problem-solving abilities
• Exceptional organizational and multitasking skills, with the ability to prioritize and manage multiple projects simultaneously
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders at all levels
• Ability to adapt to a fast-paced and dynamic work environment
• Confidence in decision-making

• Equity with high growth potential, and a competitive salary
• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

• In-house Culinary Crew serving up daily breakfast, lunch and snacks
• Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt global offsite
• On-site gym, table tennis, board games, books library, and pet-friendly offices

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.

You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn.