What are the responsibilities and job description for the Customer Relations Manager position at Safford Browns Kia Manassas?
Job Summary
The Customer Relations Manager plays a pivotal role in enhancing customer satisfaction and loyalty by effectively managing relationships with clients. This position requires a proactive approach to understanding customer needs, resolving issues, and fostering a positive experience. The ideal candidate will possess strong leadership skills and be adept at analyzing customer feedback to drive improvements in service delivery.
Duties
- Develop and implement strategies to enhance customer engagement and satisfaction.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Lead a team of customer service representatives, providing guidance and support to ensure high-quality service.
- Manage customer inquiries, complaints, and requests efficiently while maintaining a positive company image.
- Communicate effectively with clients to understand their needs and expectations.
- Negotiate terms and conditions with customers to foster long-term relationships.
- Collaborate with sales and project management teams to align customer needs with business objectives.
- Train staff on best practices in customer service and relationship management.
Skills
- Strong leadership abilities to inspire and motivate team members.
- Excellent communication skills, both verbal and written, in English; multilingual capabilities are a plus.
- Proficient in analyzing data to inform decision-making processes.
- Solid project management skills to oversee initiatives aimed at improving customer relations.
- Proven ability to manage multiple tasks while maintaining attention to detail.
- Exceptional negotiation skills that contribute to successful outcomes for both the company and customers.
- A strong background in sales or customer service is highly desirable.
This role is essential for driving the success of our business through exceptional customer relations. If you are passionate about creating positive experiences for customers while leading a dynamic team, we encourage you to apply.
Job Type: Full-time
Pay: $41,600.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Manassas, VA 20110 (Preferred)
Ability to Relocate:
- Manassas, VA 20110: Relocate before starting work (Preferred)
Work Location: In person
Salary : $41,600 - $52,000