What are the responsibilities and job description for the Credit and Collections Specialist position at Safilo USA?
Job Title: Credit and Collections Specialist
Company: Safilo USA
Location: Secaucus, NJ
About Safilo
Safilo USA, Inc. is a global leader in the design, manufacturing, and distribution of eyewear. We are committed to providing exceptional products and services to our customers. We are seeking a motivated and detail-oriented Credit and Collections Specialist to join our team.
Job Summary:
The Credit and Collections Specialist is responsible for managing customer accounts, ensuring timely payment, and minimizing bad debt. This role requires a strong understanding of credit and collections procedures, excellent communication skills, and proficiency in Excel. The ideal candidate will be a proactive problem-solver with a customer-focused approach.
Responsibilities:
- Credit Management:
- Release credit holds for blocked orders using customer payment behavior and understanding over the credit limit scenarios and taking necessary steps to get the order released.
- Monitoring customer accounts for potential credit risks.
- Collections:
- Proactively contact customers via phone and email to secure payment of past due invoices.
- Negotiate payment plans and resolve customer payment disputes.
- Maintain accurate and up-to-date collection records.
- Follow up on outstanding payments and escalate delinquent accounts as necessary.
- Account Reconciliation:
- Perform regular account reconciliations to ensure accurate balances.
- Process offsets and adjustments to customer accounts.
- Identify and recommend write-offs for bad debt.
- Perform account clean up and reconciliations.
- Customer Service:
- Provide excellent customer service by responding to inquiries and resolving issues promptly.
- Build and maintain positive relationships with customers.
- Reporting and Analysis:
- Generate and analyze aging reports and other credit and collections data.
- Utilize Excel (including VLOOKUPs and pivot tables) to analyze data and create reports.
- Identify trends and recommend process improvements.
- Compliance:
- Ensure compliance with company policies and procedures, as well as relevant regulations.
Qualifications:
- Bachelor's degree in accounting, finance, or a related field preferred.
- Minimum of 3-5 years of experience in credit and collections.
- Bi-lingual in English and Spanish (written and conversational)
- Strong understanding of credit and collections principles and practices.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Excel, including VLOOKUPs and pivot tables.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Detail-oriented and organized.
- Strong negotiation and customer service skills.
Systems:
- Experience with SAP or other ERP systems.
- Knowledge of credit and collections software like Highradius, Carixa, Esker
