What are the responsibilities and job description for the IT Support Technician - Intern position at Safran Electrical & Power?
Job Description
Location : Twinsburg
The support technician ensures the installation and the continuity of the operation of the IT equipment and / or telephone equipment (hardware and software) linked to the workstation. At the request of the users, he / she ensures the maintenance (remote or on site) of equipment and deals with the incidents.
The position will report to the Regional support North America management line.
The Workstation level has a Worldwide governance, with a management line in France.
Essential Duties and Responsibilities
This role is responsible for identifying any undocumented procedures and to recover them based on incidents / requests occurrences.
The Support Technician will join the IT team to perform the on-site IT support activities below.
During the run phase (installation, tests and acceptance test), the support technician performs the following tasks :
- Performs the initial installation of computer and / or telephone equipment's (applications, PC equipment, telephony equipment's and peripherals);
- Installs the updates;
- Distributes applications according to a deployment plan;
- Performs user tests and acceptance tests of computer and / or telephone equipment.
As part of operations, the support technician performs the following tasks :
As part of maintenance, admin and security, the support technician performs the following tasks :
As part of support, the support technician performs the following tasks :
As part of incident process or datacenter interventions (temporary till outsourcer in charge of datacenter proximity services), the support technician may be asked by other centers of services to perform operations in computer rooms or datacenters to ensure proximity operations :
Complementary Description
Nothing in this job description restricts management's right to assign or reassign duties and
responsibilities to this job at any time. This job posting does not constitute a written or implied
contract of employment.
This position requires access to technologies and hardware subject to US national security
based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or
otherwise authorized by the U.S. Government. No company sponsorship will be offered.
This description has been designed to indicate the general nature and level of work performed
by an employee within this position. The actual duties, responsibilities and qualifications may
vary based on assignment or group. All qualified applicants will receive consideration for
employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation,
gender identify, national origin, disability, veteran status, genetic data or other legally protected
status.
Job Requirements
Safran Electrical and Power is committed to working with and providing reasonable
accommodation to individuals with physical and mental disabilities. To verify the information in
the job listing or if you need special assistance or an accommodation while seeking
employment, please call : 941-751-7128. We will decide on your request for reasonable
accommodation on a case-by-case basis
Education and / or Experience
PC Skills
Knowledge / Skills :
Physical Demands :
May require long periods of sitting.
May require lifting less than20 lbs.
May require prolonged repetitive use of upper extremities
Work Environment :
Typical office environment requiring the use of typical office equipment (i.e. computers, phones, etc.) Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation and neck bending and turning; near vision is necessary for computer monitor use.
Specificity of the job
Travel requirements : Occasional travel (general guideline; two (2) times per year within the U.S. / Outside
