What are the responsibilities and job description for the Jr Customer Support & Sales Mgr position at Safran Electrical & Power?

Job Description

Summary :

In line with Safran Electrical and Power vision, the Customer Support and Services department integrates Safran Power and Ventilation aftermarket directorates into one global team. Based on a common front office, this new organization is responsible of customer support and sales development aiming to increase our services / MRO sales and improve our service level and customer satisfaction.

Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Customer Support Regional Lead. This role will be responsible for :

Customer satisfaction, main point of contact to customers
Sales budget achievement and forecast for Power and Ventilation divisions
Contract and proposal negotiation

Essentially Duties & Responsibilities :

Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales in Maintenance Repairs Overhaul and Spares so developing maintenance contracts);

Assist CSM Team for the customer base in the designated zone, with the aim of maximizing business opportunities to achieve sales and market share growth;

Develop the relationships necessary to facilitate information / contact as required with all levels of the customer operation;

Manage day to day requests from customers including validation of current pricing (RFQs), supporting status inquiries, escalation requests etc.

Be the voice of the customer :

oresponsible for customer satisfaction as the main point of contact between customers and Safran Power and Ventilation;

ocommunicate recovery plan in the event of customer satisfaction below target;

oestablishing a complete comprehensive understanding of the customers, their organization and the key individuals within it;

oLiaising with internal departments with the objective of timely resolving customer issues and queries, with the support of CSM Team

oManage a structured, regular customer communication / visit schedule;

Assist CSM Team in preparation and contribute to the annual Sales Forecast in its territory

Assist CSM Team in effectively selling of all SEP's MRO capabilities;

Support preparation and negotiation with the customers ad-hoc offers and contracts with active follow-up up to deal closure. (Target to grow into full responsibility as CSM)

Assist CSM Team in generating customer and market information and feedback to support future sales planning;

To be able to learn a certain degree of ability in holding technical discussion with the customers;

Manage customer visits, customer satisfaction and assist CSM Team with sales reports.

Follow-up customers overdue and manage specific actions to assist keeping account in good standing

Regular, predictable attendance is required

Other duties may be assigned.

Complementary Description

Physical Demands :

This position is sitting most for the day with computer and phone work

Work Environment :

Role is possible to be remote.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job posting does not constitute a written or implied contract of employment.

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.

Safran Electrical and Power is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call : 941-210-8648. We will decide on your request for reasonable accommodation on a case-by-case basis.

Job Requirements

Bachelor's Degree in Relevant area (Business / Engineering / Sales & Marketing) from an accredited institution and 1 year related experience

In lieu of a degree, a minimum of 2 years' experience in Customer and / or Sales or similar industry.

Commercial Aerospace and Airline industry experience such as Vendor Management, Procurement, Repair Management or similar roles.

Experience in aftermarket activities including Spares, MRO (Maintenance, Repair and Overhaul), AOG, level 1 technical support

Ability to travel for domestic and overseas business (50% )

This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.

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Jr Customer Support & Sales Mgr

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