Customer Service Representative

Are you passionate about technology or aviation? Come invent the solutions of tomorrow in the aerospace and defense industry, with an international group where innovation, teamwork and continuing, daily education are fundamental values. Join us! Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 10,000 employees at 39 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry. The Customer Service Representative (CSR) is responsible for supporting customer's purchase orders and other related activities involving order management and supporting the customer's needs. Lead in the execution of customer service policies. This position is responsible for interpretation, implementation, and management of all contractual requirements related to customer service. This may include knowledge of military and export compliance regulations.

Qualifications:

The successful candidate must be a good communicator who is able to maintain diplomatic and positive relationships with customers and colleagues at all levels. The candidate must have excellent problem solving and team building skills. Summary of Duties: - Strong knowledge of ERP, inventory control, budgets/costing, forecast/ planning, and analysis. - Must be able to interpret and implement contractual requirements related to Customer Service and Support (this will also include Export Compliance and Unique Military requirements). - Must have the ability to assemble and deliver presentations to customers and to other departments and personnel in the company. Computer Skills: •Familiar with Windows Operating System® and Office XP® (especially Excel®). •Basic knowledge of other Microsoft Office products (Word, PowerPoint, Outlook) Other Skills: •Demonstrated ability to handle projects and assignments with attention to detail •Problem solving and well organized At Safran, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws. Safran's Corporate Social Responsibility (CSR) goes beyond our facility walls. We value and support the communities where we live and work. One of Safran's values and CSR pillar is Corporate Citizenship that helps drive economic, social and cultural progress by sharing our gifts with those around us. • Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you. • Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications. • Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub – Employee Discounts & Rewards Marketplace for consumer products/services and more! • Management roles may be eligible for a bonus in accordance with the terms of the applicable incentive plan.