Account Manager, Home Care

Job Title: Account Manager (Associate level)

Reports To: Business Development Lead
FLSA Status: Exempt (BASE Commission)

Overview:
The Inside Sales Associate will drive growth for our client through outbound calls and outreach. The ideal candidate should have a strong customer service background and a diligent work ethic. Responsibilities include following up on leads, reconnecting with former clients, and prospecting new business through existing relationships. Collaboration with Service Coordinators and other departments is essential to maintain a robust client pipeline.

Essential Duties:

• Expand client base and meet business development targets.
• Generate referrals from clients, field staff, and coordinators.
• Maintain CRM data on new client acquisitions.
• Foster and maintain referral relationships.
• Represent our client professionally in the healthcare community.
• Strategize weekly goals with the Business Development Lead.
• Provide compassionate problem-solving for clients and caregivers.

Benefits:

• Quarterly bonuses and incentives!
• Commission on every new client you bring in!
• 401(k) retirement plan
• 2 weeks of PTO
• Long-term and short-term disability insurance
• Health, dental, and vision insurance with low deductibles
• Tuition reimbursement
• 5% company-wide bonus

Compliance Requirements: All associates must comply with our client's policies, participate in investigations, report violations, and adhere to privacy regulations.

Skills/Competencies:

• Strong organizational and communication skills.
• Effective planning and time management.
• Excellent telephone and customer service skills.
• Empathy towards clients and families.
• Proficient in Microsoft Office and EMR systems; experience with HHAeXchange is a plus.
• Ability to prioritize tasks independently and work well in a team.

Education/Experience Required:

• Bachelor’s Degree.
• Experience in a home care agency sales/marketing or other healthcare sales/marketing.
• Strong computer skills, including Excel and home health databases.

Physical Demands:

• Regular sitting, standing, and use of hands.
• Occasional lifting of up to 10 pounds.

Work Environment:

• Office setting with moderate noise levels

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Performance bonus
• Quarterly bonus

Education:

• Bachelor's (Required)

Experience:

• Home Care Sales/Marketing: 1 year (Required)

Ability to Commute:

• Philadelphia, PA (Required)

Work Location: In person