Senior Intake Manager

Sage Infusion is a startup infusion center with locations in central and southwest Florida. At Sage, we’ve reimagined patient care. From a quick start, to upfront pricing and financial assistance, to compassionate care by our clinical experts in a serene environment, patients experience infusion therapy like never before.

The Senior Intake Manager will play a crucial role in overseeing and enhancing the patient intake process across all Sage Infusion locations. This individual will be responsible for optimizing the intake workflow, managing a team, and ensuring the delivery of seamless and efficient experience for both patients and staff.

Key Responsibilities:

• Lead and optimize the patient intake process across all Sage Infusion locations, ensuring efficiency and quality at every step
• Collaborate with the Director of Intake and Finance Services to develop and implement strategies for improving patient onboarding and overall experience
• Manage, mentor, and support the intake team, including Regional Intake Managers, to achieve operational goals
• Work cross-functionally with other departments to ensure smooth patient flow from intake through treatment
• Partner with external agencies to enhance referral growth and ensure consistent patient flow
• Analyze intake data and collaborate with Regional Intake Managers to drive continuous improvement
• Develop, implement, and maintain quality assurance programs to ensure the integrity of the intake process
• Ensure strict compliance with all relevant healthcare regulations, company policies, and industry standards
• Regularly update and refine intake policies and procedures to align with evolving needs and best practices
• Lead initiatives designed to elevate patient satisfaction during the intake process
• Actively contribute to business growth and expansion efforts, ensuring scalability and efficiency
  
  

Qualifications/Certifications:

• Bachelor's degree in Healthcare Administration, Business, or related field
• 5 years of experience in healthcare operations, with at least 3 years in a leadership role
• Strong understanding of healthcare regulations, insurance processes, and patient care
• Excellent leadership, communication, and problem-solving skills
• Proven track record in process improvement and team management
• Experience with healthcare software and CRM systems
• Knowledge of infusion therapy and specialty pharmacy operations a plus
• Ability to work in a fast-paced, startup environment
  
  

Sage Infusion is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.

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