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ServiceNow ITOM Lead /Architect // Plano TX/ Mclean VA (5 days onsite in a week)

Sage IT Inc
Mc Lean, VA Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 6/3/2025

Job Details

ServiceNow ITOM Lead / Architect

Plano TX/ Mclean VA (5 days onsite in a week)

Must-Have Experience

  • Solutioning and designing the ITOM solution using industry best practices.
  • Advising, designing, and configuring integration solutions between ServiceNow and other CMDB tools.
  • Experience with CMDB design, architecture, and implementations with a fair understanding of ServiceNow CMDB model and extensions.
  • Hands-on development, including creation, configuration, and customization of patterns, Discovery Schedules, probes, sensors, and Event rules.
  • Integration of ServiceNow ITOM modules with various enterprise monitoring tools, automation of alerts, and application management tools using out-of-the-box plugins and API methods.
  • Implementation experience with ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases.
  • Experience with 3rd party software integrations with ServiceNow.
  • Design and modification of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs, and more.
  • MID Server management experience.
  • Experience in multiple ServiceNow implementations.
  • Leading the configuration and customization of ServiceNow instances.

Good-to-Have Experience

  • Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems.
  • Familiarity with modern web technologies and cloud computing architectural principles for cloud-based platforms, including SaaS, PaaS, multi-tenancy, and automation.
  • Understanding of Application and Technology Portfolio Management.
  • Experience with discovery technologies (ADDM, TADDM, UD, etc.).
  • Proficiency in scripting technologies such as JavaScript, PowerShell, Perl, WMI, SSH, Python, XPath, and SNMP.
  • Experience in custom applications development.
  • Working knowledge of Performance Analytics.
  • Design and modification of ServiceNow Service Portal.

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