Dispatcher - Handyman Department

Sage Staffing is representing a client looking to hire a Handyman Department Dispatcher.

The Dispatcher will assist the Handyman department management with coordinating and

scheduling handyman services by receiving customer calls and emails, assessing repair

needs, assigning tasks to available technicians based on their skills and location, and

ensuring timely completion of jobs, all while maintaining excellent customer service.

Key responsibilities of a Handyman service dispatcher:

* Answering customer calls:

Taking detailed information about repair needs, including location, type of work required,

and desired timeframe.

* Job assessment and prioritization:

Evaluating the complexity of each job and assigning tasks to the most suitable technician

based on their skillset.

* Scheduling appointments:

Coordinating technician availability with customer schedules to book appointments

efficiently.

* Dispatching technicians:

Communicating job details to assigned technicians through dispatch software or other

communication channels.

* Customer communication:

Keeping customers updated on technician arrival times, job status, and any potential

delays.

* Managing technician schedules:

Monitoring technician availability, workload, and ensuring efficient routing.

* Resolving customer issues:

Addressing customer concerns and coordinating necessary adjustments to service calls.

* Data entry and record keeping:

Uploading work orders, customer information, job details, and technician activity within

the scheduling system.

Required skills for a handyman service dispatcher:

• Excellent communication and customer service skills

• Strong organizational and time management abilities

• Ability to multitask and prioritize effectively

• Basic understanding of various handyman tasks and repair needs

• Proficiency with computer software, particularly scheduling applications

• Problem-solving and conflict resolution skills

Schedule and salary range:

• Monday-Friday, 9:30am-5:30pm

• $15.00-$20.00 Based on experience

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Ohio 44311, US (Required)

Work Location: In person

Salary : $15 - $20