Mid-Level Business Systems Analyst

OVERVIEW

The Business Analyst helps the business better communicate their expectations of the technical team and supports the development of technical solutions. Data analysis, communication, problem solving, process understanding, and planning skills are key for this position.

Why Sage? Every team member makes the world a better place, every day. Our Mission is making the world more Sustainable by extending the life of electronics. Our clients are some of the largest enterprise technology users in the world, fueling rapid growth and numerous career opportunities to do well while doing good.

MAIN ACCOUNTABILITIES and EXPECTATIONS:

• Review and analyze requirements documented by the business and extract content by asking the right questions, engaging the right stakeholders, and fully understanding the business need including use cases.
• Compare the requirements to business and technical strategies.
• Translate business requirements into technical specifications, at the story and high level tasks.
• Identify steps needed in requirement gathering, assign, and follow-up with owners to ensure timely progress.
• Work with stakeholders to coordinate the different steps of completing initiatives from inception to deployment.
• Serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity.
• Setup, coordinate, and lead conversations and meetings on relevant topics to ensure timely progress.
• Create Features, as needed, and User Stories on Azure DevOps tool and Maintain the work items by ensuring the Business Requirements User Story Template is up to date.
• Create and generate reports as needed to track and communicate progress and identify issues.
• Partner with other stakeholder teams across business units (i.e., operations, sales, finance, security, compliance) to develop necessary analysis, plans, and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams.
• Stay current on business processes and internal BT capabilities.
• Develop trust in relationships with partners and respond timely to questions and concerns from managers and executives with supporting research and recommendations.
• Document processes and requests in standard formats to communicate effectively, like swim lane diagrams, mock screens, project plans with dependencies, critical path, etc.
• Proactively present stakeholders with recommendations and suggestions to ensure initiatives progress timely.
• Ensure the solution developed meets the business needs as documented in the business requirements.
• Obtain final signoff of the final product from the project sponsor and representatives before enabling the change.
• Represent BT in discussions with the business before projects or initiatives are committed.
• Identify the root cause of issues and realize when dealing with symptoms, trust but verify claims.
• Research options to achieve goal and offer to business better fit solutions, if applicable.
• Ensure that requirements are detailed enough to eliminate vagueness and can be used for testing.
• Work independently with minimal supervision.
• Own certain initiatives where applicable and see them to completion by coordinating communication and efforts. Complete plans and follow-up on open topics timely.
• Use data to provide insight on issues or root cause or validate theories and assumptions.
• Prepare material for meetings and communication including Power Point presentations and Excel charts.
• Escalate as appropriate to the right level in a timely manner while putting forward relevant and clear facts.
• Perform all duties with quality and a caring attitude towards internal and external customers.
• Continuously keep stakeholders updated on open initiatives status at the appropriate frequency level.
• Author and update internal and external documentation and take necessary steps to secure relevant signoffs needed to keep initiatives on track and satisfy stakeholders expectations.
• Follow policies, processes, and procedures at the department and company levels to ensure compliance and meet quality standards.
• Effectively troubleshoot problems in a timely manner where applicable to ensure all committed sprint deliverables are completed on time.
• Analyze demand and solutions. Challenge claims and requests where applicable to ensure that solutions match problems, root causes are addressed versus symptoms, and adherence to priorities and strategies.
• Make timely and informed decisions when faced with ambiguous situations by analyzing facts, data, best practices, lessons learned, best judgement, and known directions.
• Work with vendors where applicable to coordinate communication, requirements, status, and timely escalate to effectively and efficiently deliver solutions to internal and external customers.
• Use DevOps to document owned deliverables in sprints and deliver these commitments while tracking time against those deliverables as feasible. Remove any blockers in a timely manner by meeting and tracking to resolution with appropriate individuals.
• Escalate any issues to management after taking the necessary steps to resolve any issues, blockers, or roadblocks.
• Other duties as assigned.

QUALIFICATIONS:

• 5 years of combined business, project management, team leadership, and IT experience.
• Proficiency in business applications, data usage and management.
• Ability to act as a liaison between lines of business and the development team, while collaborating with a wide range of stakeholders.
• Practical experience generating process documentation and reports.
• Proven capabilities in project and user-testing management.
• Ability to multitask and work under pressure wile meeting strict deadlines.
• BS degree in Information Systems, Computer Science, or related field; or equivalent combination of education and experience.
• Strong communication, negotiation, and presentation skills, demonstrating the ability to effectively interact with senior level managers to reach forward progress decisions.
• Proven analytical abilities.
• Ability to manage ambiguity effectively.
• Ability to translate data into actionable insights.
• Strong working knowledge of relevant Microsoft applications, including Visio and Azure DevOps.
• Highly proficient technical writing capabilities and data visualization

SCHEDULE:

This position is an on-site position with possible partial remote work if approved by department head. Monday through Friday, 9am-5pm, with very minimal weekend work as exception. This position is part of the deployment roster, (currently on Tuesdays at 8PM) if needed, otherwise on call during the deployment time. The position is part of the emergency on call rotation.

OUR PASSION IS YOUR OPPORTUNITY!

Our success with people directly impacts our success in meeting and surpassing our mission. Our investment in helping you to either further or start your career is essential to our success. So, if you’re serious we’re serious about investing in investing in your career in the ITAD Industry! Let’s connect and talk about your future!

Sage Sustainable Electronics is on a mission:

We're making the world more sustainable by extending the life of electronics.

In simple terms, this means better value, less waste and a smaller carbon footprint for businesses. We provide a full range of lifecycle services for every hardware platform from the desktop to the data center to mobility. We don’t recycle. In fact, we hate it. It’s contrary to our reuse mission. But when recycling is necessary, we are proud to be certified e-Stewards because we are uncompromising about the responsible e-waste management.

Sage Sustainable Electronics is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. Sage Sustainable Electronics does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you Located Near Columbus Ohio?

Experience:

• Business analysis: 4 years (Required)

Work Location: In person

Salary : $70,000 - $80,000