What are the responsibilities and job description for the Account Manager position at Sage?
Job Description
As our Account Manager—Partners, you will have the exciting role of managing our customers for life and providing high-value customer care. Every day, you will maximize revenue by selling add-on modules and executing renewals for Sage's customer base. To thrive in this role, your goals will be achieved through effective management and coordination with channel partners, internal Sage teams, and customers in your assignment.
This hybrid role is in the office thrice weekly in Lawrenceville, GA.
Careers homepage - https://www.sage.com/en-us/company/careers/
Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page - https://www.linkedin.com/company/sage-software
As our Account Manager—Partners, you will have the exciting role of managing our customers for life and providing high-value customer care. Every day, you will maximize revenue by selling add-on modules and executing renewals for Sage's customer base. To thrive in this role, your goals will be achieved through effective management and coordination with channel partners, internal Sage teams, and customers in your assignment.
This hybrid role is in the office thrice weekly in Lawrenceville, GA.
- Manage customer Renewals, emphasizing maximizing revenues based on expected targets.
- Understand Sage Software solution offerings and professional services offerings, be able to articulate their features and benefits using a value-based selling methodology, and provide appropriate solutions based on customer needs.
- Maintain knowledge of current products and pricing appropriate to closing sales.
- Perform routine Health Checks to track and manage the health of each customer.
- Marshal internal resources, such as Client Services, Engineering, Technical Support, Finance, and business partner consultants, to resolve customer issues and provide solutions that meet the customer’s needs.
- 3 years of business experience.
- Preferred: 5 years of Account Management experience selling technology solutions, application software, or other financial, business, CRM, or ERP solutions.
- Strong sales acumen and consultative skills to conduct thorough discovery calls and translate them into qualified opportunities that result in a high closure rate.
- Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing.
- Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage.
- Competitive salaries that landed us in the top 5% of similarly sized companies (according to Comparably)
- Comprehensive health, dental, and vision coverage
- 401(k) retirement match (100% matching up to 4%)
- 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
- 18 weeks paid parental leave for birth, adoption, or surrogacy offered 1 year after start date
- 5 days paid yearly to volunteer (through Sage Foundation)
- $5,250 tuition reimbursement per calendar year starting 6 months after hire date
- Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
- Library of on-demand career development options and ongoing training offerings
Careers homepage - https://www.sage.com/en-us/company/careers/
Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page - https://www.linkedin.com/company/sage-software
