What are the responsibilities and job description for the Customer Success Advocate position at Sage?
Job Description
We are seeking a Customer Success Advocate to join our dynamic Customer Success team. This role focuses on enhancing customer satisfaction, improving product adoption, and supporting Sage Intacct’s Customer Journey. As a CSA, you will act as a trusted product expert, assisting Account Managers with inquiries, resolving customer concerns, and driving greater engagement through milestones, references, and Community involvement.
*This is a hybrid role; 3 days/week in office*
Who is Sage: https://www.sage.com/en-us/company/about-sage/
Life at Sage: https://www.sage.com/en-us/company/careers/
Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be
How we make a difference: https://www.sage.com/en-us/company/sage-foundation/
Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/
We are seeking a Customer Success Advocate to join our dynamic Customer Success team. This role focuses on enhancing customer satisfaction, improving product adoption, and supporting Sage Intacct’s Customer Journey. As a CSA, you will act as a trusted product expert, assisting Account Managers with inquiries, resolving customer concerns, and driving greater engagement through milestones, references, and Community involvement.
*This is a hybrid role; 3 days/week in office*
- Be a leading product expert for Account Manager inquiries
- Increase product adoption based on interacting with Sage Intacct customers as product-related questions arise
- Serve as a liaison between Customer and Professional Services to provide detailed customer requirements for solutions
- Subject matter expert in Sage Intacct solutions and module add-ons
- Help drive Product Management roadmap through the voice of the Customer
- Work alongside Customer Strategy & Value Teams to drive product adoption
- Monitor product usage and patterns
- Recommend training paths for success by customer role
- Support escalation management
- Customer Account Review participation leading Value Assessments
- Aid in the development and execution of customer onboarding deliverables
- Participate in Community Q&A
- Bachelor’s Degree in Business, Accounting, or a related field required
- Proficiency in SAP software and accounting software platforms, such as Sage Intacct, Sage 300 or similar mid-market solutions
- Strong knowledge of accounting principles and financial reporting
- Professional services, solution consulting, or consulting backgrounds desired
- Ability to interact with customers, review complex requirements, and provide detailed solutions
- Ability to work with other departments at Sage Intacct (Professional Services, Support, Product Management, Engineering, Sales, etc.)
- Strong written and verbal communication skills required
- Comprehensive health, dental, and vision coverage
- 401(k) retirement match (100% matching up to 4%)
- 21 days paid time off ( 1 floating holiday)
- 5 days paid yearly to volunteer (through Sage Foundation)
- Sage Wellness Rewards Program (flexible ways to use wellness credit and fitness reimbursement)
- A library of on-demand career development options and ongoing training offerings
Who is Sage: https://www.sage.com/en-us/company/about-sage/
Life at Sage: https://www.sage.com/en-us/company/careers/
Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be
How we make a difference: https://www.sage.com/en-us/company/sage-foundation/
Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/
