What are the responsibilities and job description for the Scheduling Coordinator position at SageHome LLC?
New Bath Today is doing BIG things and was recently ranked one of the fastest growing companies in the state of Indiana. We are bathroom experts, and our business is selling and installing walk-in tubs and walk-in showers. We take pride in our team’s energy, positive attitudes, and the ability to provide one of the best work environments in the business.
With growth comes great opportunity, and we are excited to share an opening on our New Bath Today Team as a Scheduling Coordinat
Job Summary
The Scheduling Coordinators are responsible for providing excellent customer service while ensuring all appointments have been thoroughly verified and meet internal guidelines. The Scheduling Coordinators confirm and verify appointments scheduled 24-48 hours in advance with potential customers, conduct soft credit pulls, discuss financing options, and interdepartmental communication, and provide feedback to management for coaching opportunities.
Core Competencies
To thrive in this position, you’ll need to be process-driven, detailed oriented, flexible, and open to ongoing process changes, ability to multitask, listen, work as a team, and communicate professionally and confidently when speaking with customers, and team members.
Duties and Responsibilities
- Maintain accurate and detailed notes on every interaction and all appointments.
- Confirm all scheduled sales appointments 24-48 hours prior via outbound calls and written correspondence.
- Inbound Phone Calls.
- Monitor text logs, and shared email accounts to ensure customers are responded to promptly.
- Assist with same-day cancellations: Notify Inside Sales Team, Outside Sales Team, and Area Managers.
- Financing inquiries on a need-by-need basis: Obtaining permission for soft credit checks, discussing financing options, and current promotional offers.
- Assist our VA Finance Specialist on a need-by-need basis.
- Complete Quality Assurance: Locate and review call recordings, text messages, and email history.
- Facilitate communication and collaboration between departments.
- Assisting Management with additional duties as needed for successful department operation.
Requirements
- Outstanding communication and interpersonal skills.
- Minimum of 1 year if inside sales/customer service experience required.
- Goal-oriented and money motivated.
- Experience with call center technology solutions a plus.
- High school diploma or equivalent; higher degree in a relevant discipline will be appreciated.
- Legally authorized to work in the United States
- Ability to pass drug-screen and background check.
Responsible To
- Call Center Manager & Senior Scheduling Coordinator
Benefits
- Health Insurance, Vision, Dental, 401k (non-matching), LTD, STD, Life Insurance, and Accidental Death
- 10 Paid days off, 2 Personal & 3 Sick Days for a total of 15 per year.
- Major Holidays Off
- Paid Training
- Performance-based pay structure that allows you to earn as much money as possible.
- Ability to be a part of a rapidly growing company with great opportunities.
NEW BATH TODAY provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
