Resident Services Coordinator

POSITION SUMMARY: The Resident Services Coordinator (RSC) oversees the delivery of care to residents and ensures that all care demonstrates the We Care values and complies with state, federal, and corporate guidelines. The RSC manages the Resident Assistants and  works closely with the Health & Wellness Director to ensure each resident has the best possible care that maximizes each resident’s highest level of physical, social and psychological well-being.  The RSC partners with the Executive Director and Community Relations/Sales team to generate positive census outcomes each month.  Remains active in the sales and resident retention processes. These activities will fulfill the Sage Life Mission and demonstrate the We Care Values. Management and Leadership ·         Manage the Health & Wellness ancillary staff and Resident Assistants.  Responsible for interviewing, hiring, scheduling, employee training and development, performance management and policy and procedure development and compliance.   ·         Develop, monitor, and adjust work schedules to ensure adequate staffing to meet service standards and budget.    ·         Manage associate call-outs and ensure coverage, including covering shifts personally as needed.    ·         In partnership with the Health & Wellness Director, ensures that  Resident Assistants meet competency requirements.    ·        Ensure that staff is delivering superior personalized care to residents and demonstrating the We Care values.   Culture and Human Resources     ·         Conduct routine rounds of the community to ensure that the appropriate level of care is being delivered to residents.     ·         Participate in initial and ongoing resident assessments to help identify needs and changes in condition, assist in the development of the resident care plan, and participate in regular resident and family meetings     ·         Coordinate with Marketing staff, families and residents to facilitate the move-in process.          Risk Management and Compliance    ·         Partner with Health & Wellness Director to ensure that all medication administration complies with corporate and  state standards.   ·         Responsible for ensuring staff are compliant with resident safety and confidentiality standards according to HIPAA       guidelines.   ·         Partner with Health & Wellness Director to ensure that the Health & Wellness department is in compliance with all federal and state regulations.   Financial Management   ·         Maintains appropriate inventory levels and manages ordering and stocking of supplies for resident care.    ·     Responsible for payroll reporting for all Health & Wellness staff, including nursing staff.      Documentation and Reporting   ·         Ensure that Resident Assistant  staff are following all documentation protocols for daily care, emergency care, monthly reports, charting, and medication management.             QUALIFICATIONS: Education:       Bachelor’s Degree preferred Experience: Minimum of three years’ related experience in personal and/or long term care required with at least one year of supervisory experience managing shift work desired.  Skills: Highly committed to service, care, and hospitality. Demonstrated leadership, organizational, financial, and team development abilities. Strong interpersonal and communication skills.  Proficient in Excel, Word, and PowerPoint. Able to naturally engage with families, residents, leadership team and employees—with an approachable attitude, assertive posture and open demeanor.