What are the responsibilities and job description for the Customer Service Representative I position at SageSure?
Overview
SageSure is seeking enthusiastic Customer Service Representatives. This is an opportunity to begin a career with a young, growing insurance and technology company. While working with a friendly and supportive team, you will learn the foundation of our business in a role that will take you wherever you want to grow with us.
As a Customer Service Representative, you will provide high-quality support to policyholders and producers by answering policy questions and performing policy changes related to billing, underwriting, and general policy information. The ability to handle a high volume of inquiries in a positive and professional manner and knowledge of insurance industry terminology, policy, and procedures are required for this role.
If you are genuinely excited to help customers, are patient, empathetic, and passionately communicative, you love to talk, and problem-solving comes naturally to you, then you may have just what it takes to begin this journey with us.
Core Responsibilities
- Manage a high volume of incoming calls, chats and emails from policyholders, agents, and producers
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team customer service targets and performance measures
- Answer questions about underwriting concerns related to home inspections and select property and liability hazards
- Handle product eligibility and underwriting inquiries from producers
- Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions and file documents
- Follow communication procedures, guidelines and policies
We're looking for someone who has
- High work ethic, is punctual and dependable, and has a history of good attendance
- Proven successful customer support experience
- Track record of achieving targets and goals
- Excellent verbal and written communication skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task (specifically while talking with customers and resolving their inquiries)
- Proficient in navigating Windows based computers and using multiple software applications across two monitors
- High school diploma or equivalent
- Flexibility to work varying hours between the hours of 10 AM to 10 PM EDT Mon-Fri, and occasional overtime on Saturdays from 10 AM to 3 PM
Highly preferred candidates also have
- Associates Degree
- Experience working in Homeowners Insurance
- Property & Casualty Insurance License is a plus but is not required
- Spanish speaking
About SageSure:
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.
SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.
SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
