What are the responsibilities and job description for the Senior Director Client Services position at Sagility LLC in?
Senior Director Client Services (Project Management)
Find out if this opportunity is a good fit by reading all of the information that follows below.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member / patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job Description :
We are currently seeking a talented Senior Director of Client Services who will be responsible for overseeing the entire client services function, driving client satisfaction, and leading the growth and retention of our client base. They will provide strategic leadership, manage a team of client services professionals, and develop and execute initiatives to enhance client experiences and maximize client success.
Education :
Bachelor's degree in business administration, healthcare management, or a related field
Experience :
10 years experience in related field, including 5 years in management. Prior hospital experience and / or Revenue Cycle outsourcing vendor experience preferred.
Mandatory Skills :
- Proven experience in senior leadership roles within client services or account management, with a focus on strategic planning and execution.
- Demonstrated success in leading and developing high-performing teams, with a track record of achieving business objectives.
- Exceptional interpersonal and communication skills, with the ability to build trust, influence, and collaborate at all levels of the organization.
- Strong business acumen and strategic thinking, with the ability to drive client success, identify growth opportunities, and navigate complex client relationships.
- Excellent problem-solving and conflict resolution abilities, with a customer-centric approach.
- Proficiency in CRM software and other relevant tools.
- In-depth knowledge of the healthcare industry, including its trends, regulations, and best practices.
- Advanced Knowledge of Microsoft Office (Outlook, Excel, Word, and PowerPoint).
- Drafting SOWs for new work / scope expansion for SVP and legal review.
- Collaborating with various teams (Operations, Marketing, Business Excellence, HCT) to draft presentations for pitching new services and scope expansions.
Roles & Responsibilities :
Salary Range : $165,000.00 and up dependent on experience
Sagility Offers Competitive Benefits Including :
Join our team, we look forward to talking with you!
An Equal Opportunity Employer / Vet / Disability
Location : Work@Home USA, United States of America
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Salary : $165,000
