Uniform Operations Seamstress (On Call)

JOB TITLE: Uniform Operations Seamer

JOB DESCRIPTION:

The Uniform Seamer is responsible for assisting management and guests with all uniform related alteration needs. Primary functions include: customer service, fit and alter uniforms for employees, performing inventory related duties, and processing of new hires

JOB FOCUS:

Focus is on, but not limited to the following:

• Provide excellent service consistent with the property’s core service and brand standards
• Proactively greet, interact, and assist guests in a professional manner to foster and promote a cooperative and harmonious work environment
• Assist guests with uniform needs including the fitting of uniforms and performing alterations
• Perform alterations on various types of garments and fabrics including blazers, pants, shirts, dresses and other garments
• Process new hires and replacement uniforms
• Tag uniforms with RFID chips
• Assist in receiving and quality control procedures of new inventory
• Assist with processing and stocking uniform inventory
• Check uniforms in and out of repair status
• Respond and resolve complaints in a timely manner
• Execute approved special requests from management and other departments
• Keep work areas clean and organized, ensuring that all items are displayed properly and in in an orderly fashion
• Perform alterations for VIP Hotel guests
• Assist with the pressing of guests’ garments
• Operate sewing equipment and tools
• Operate pressing/steaming equipment and tools
• Operate computer equipment including scanners and label printers
• Notify management of any problems that may impact or jeopardize the achievement of current and future departmental objectives
• Be knowledgeable of department and property goals
• Other related duties as necessary

DESIRED QUALIFICATIONS:

• At least six (6) months of Customer Service experience
• At least three (3) years of Seamer experience
• Must have the ability to effectively communicate in English, both written and verbal forms
• A professional demeanor and attire is to be maintained at all times
• Must have strong interpersonal and organizational skills
• Ability to working independently with little to no supervision
• Must be able to perform in a team environment
• Must have exceptional time management skills
• Must have a motivated and energetic personality
• Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations
• Must be at least 18 years old