What are the responsibilities and job description for the Help Desk Analyst position at SAI Technologies, LLC?
Help Desk Analyst
Location: Little Rock, AR (Onsite)
Full-Time | Potential for Extensions
Job Overview:
The Help Desk Analyst will provide support for court management applications, assisting users via phone and email with troubleshooting and issue resolution.
Key Responsibilities:
- Answer and respond to user inquiries via phone and email
- Troubleshoot and resolve application-related issues
- Escalate unresolved issues to appropriate teams
- Maintain accurate records of support interactions
- Assist with software testing and training preparation
- Follow help desk procedures and quality standards
Requirements:
- 3 years of customer service or help desk experience
- Functional knowledge of application support
- Strong communication and problem-solving skills
- Ability to work independently and in a team environment
- Bachelor's degree preferred
Preferred Skills:
- Experience working in a fast-paced support role
- Ability to manage multiple tasks under pressure
- Familiarity with court-related applications is a plus
If you're a problem-solver with excellent communication skills, apply today!
Job Type: Contract
Pay: $22.00 - $23.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Little Rock, AR 72201 (Required)
Ability to Relocate:
- Little Rock, AR 72201: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $23
