Customer Engagement Manager

Job ID: 2415597

Location: RESTON, VA, US

Date Posted: 2024-12-06

Category: Information Technology

Subcategory: IT Systems Engineer

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: TS/SCI with Poly

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: No

Description

SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and training capabilities and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance. This position is located in Reston, VA.

SAIC is seeking an experienced Customer Engagement Manager to lead a team of Business and Service Relationship Managers working with Government Product Owners to manage their systems and applications; plan, software development projects, manage development priorities, coordinate TEMs, fix issues and find solutions. You will be directly responsible and customer-facing for coordinating across program teams to find solutions, provide technical updates, manage and track issue resolution, document and report progress, planning, executing, and communicating project timelines.

Key Responsibilities:

• Manage a team of Business and Service Relationship Managers and designate one or more Government Product Owners to each.Perform the following
• duties for each of the Government Product Owners assigned to you or members of your team:
  • Manage development of stakeholder priorities, milestones, and ensure successful project completion.
  • Ensure the Schedule and lead customer and stakeholder sessions for the identification and refinement of technical and functional business requirements.
  • Serve as point of contact for non-routine to moderately complex installation projects for communication networks.
  • Ensure scrum teams have customer requirements that are converted into well-groomed user stories and collaborating with interna technical teams to provide status to customers for one or more software development projects.
  • Develop long-term strategic objectives to ensure user requirements will be satisfied in future years
  • Work in collaboration to drive organizational change management to adopt timely, cost effective and secure IT solutions
  • Plan, document and coordinate new and existing business cases and projects that follow the customer’s Governance life cycle. The role will include hands-on solution development, resource management, implementation support, and client management
  • Plan, direct, an coordinate OCM, SDLC, and DevOps activities to bring value and impact to the customer
• Ensure government PO’s are satisfied with the support they receive
• Provide Transparency and visibility across the enterprise to make sure development priorities, status on issue resolution, and progress on project initiatives, are well understood, clear, and easily accessible via dashboard or other reporting means

Qualifications

Required Education:

• Bachelors and eighteen (18) years or more of related experience; Masters and sixteen(16) years or more of related experience; PhD or JD and thirteen (13) years or more of related experience.

Desired Education:

• Bachelor’s degree in business, computer science, management information systems, or related field

Clearance:

• Must be a U.S. Citizen with an active TS/SCI with Poly.

Required Experience:

• 8 years of relevant Project Management experience
• Demonstrated experience supporting complex, large Enterprise IT programs that include Service Delivery, Data Architecture, Cloud Engineering, Agile development, and DevSecOps
• Demonstrated experience defining measurable metrics to monitor progress

Desired Experience:

• An active Project Management Institute (PMI) Project Management Professional or Program Management Professional
• An active Agile methodology certification (i.e. CSM or SAFe)
• An active ITIL certification
• Experience in architecting, developing, and implementing enterprise business solutions utilizing Scaled Agile methodologies to include sprint planning, sprint reviews, and retrospectives

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.