IT Support Engineer

Job Title: IT Support Engineer
Position Type: Permanent / Full Time
Location: Atlanta, GA 30326 (100% Onsite Role)
Working Hours: Monday to Friday, 8 AM 5 PM

Dress Code: Business Casual (No jeans)

Primary Skills: IT Support end user support experience. Experience with phone, cable, new user setup, email, etc

Description:

One of our clients is looking for a Level 1 IT Support Engineer who is reliable, tech-savvy, and passionate about helping people solve their technology issues. In this 100% onsite role, you will be the first point of contact for over 550 end users, providing hands-on support across a variety of technologies.

This is a great opportunity for someone with a strong service mindset and a solid foundation in IT support, looking to grow in a collaborative and professional environment.

Key Responsibilities:

• Provide first-line technical support via phone, email, or in person.
• Assist with basic phone, workstation, email, printers, TV, and cable troubleshooting.
• Set up and configure new user workstations, accounts, and access permissions.
• Monitor and respond to workstation issues and performance alerts.
• Troubleshoot and resolve common email and printer issues.
• Log and track all support requests using the IT ticketing system (ConnectWise).
• Escalate more complex issues as needed.
• Support IT inventory and equipment tracking efforts.
• Deliver excellent customer service while maintaining a helpful, professional attitude.

What We re Looking For:

• 2 years of IT support experience or relevant coursework.
• Basic understanding of computer hardware, operating systems, and office equipment.
• Familiarity with Microsoft Office, email clients, and Windows environments.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively.
• Willingness to learn and grow within a technical support role.

Perks & Benefits:

• Medical, Dental, and Vision coverage
• 3 Weeks PTO (prorated in the first year)
• 401(k) Retirement Plan
• Growth opportunities in a stable IT environment

Ready to Make an Impact?

If you enjoy solving problems, supporting teams, and working with technology in a professional setting, we d love to hear from you. Apply now and be part of a collaborative team committed to operational excellence.