What are the responsibilities and job description for the Patient Service Representative position at Saint Francis Health System?
Job Title: Medical Office Receptionist
**Job Summary:**
We are seeking a skilled and organized medical office receptionist to facilitate the effective delivery of patient care in our front office. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask with ease.
**Responsibilities:**
* Greets and directs patients and visitors according to established office protocols* Maintains and corrects environment for cleanliness and safety* Schedules appointments and registers demographic and billing information* Determines eligibility to accommodate patient's care in the medical office* Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures* Maintains medical records including preparation of charts, filing of correspondence and test results* Prepares encounter forms and other supporting billing documentation* Determines and collects co-pays and deductibles from patients* Requests payments of self pay balances according to policies* Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis* Converts provider written description of diagnosis to appropriate ICD-9 code* Posts charges and payments to patient accounts* Reviews and corrects rejected or denied claims* Reviews and assists in collections of past due accounts* Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources* Makes calls to patients to remind them of pending appointments or communication from provider* Distributes mail and other communication to patients, providers and staff* Determines eligibility and obtains authorization for services* Schedules tests and appointments for referred services* Tracks referrals made for specified services* Participates in quality initiatives and safety functions* Assists in identifying and ordering needed supplies* Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures
**Requirements:**
* High School Diploma or GED* One (1) year experience in a medical office setting* Demonstrated PC skills* Effective organization of multi-task role* Understanding of healthcare delivery and billing processes in the medical office* Ability to accurately record and interpret data* Effective interpersonal, written and oral communication skills* Ability to organize and prioritize work in an effective and efficient manner
**Job Summary:**
We are seeking a skilled and organized medical office receptionist to facilitate the effective delivery of patient care in our front office. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask with ease.
**Responsibilities:**
* Greets and directs patients and visitors according to established office protocols* Maintains and corrects environment for cleanliness and safety* Schedules appointments and registers demographic and billing information* Determines eligibility to accommodate patient's care in the medical office* Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures* Maintains medical records including preparation of charts, filing of correspondence and test results* Prepares encounter forms and other supporting billing documentation* Determines and collects co-pays and deductibles from patients* Requests payments of self pay balances according to policies* Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis* Converts provider written description of diagnosis to appropriate ICD-9 code* Posts charges and payments to patient accounts* Reviews and corrects rejected or denied claims* Reviews and assists in collections of past due accounts* Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources* Makes calls to patients to remind them of pending appointments or communication from provider* Distributes mail and other communication to patients, providers and staff* Determines eligibility and obtains authorization for services* Schedules tests and appointments for referred services* Tracks referrals made for specified services* Participates in quality initiatives and safety functions* Assists in identifying and ordering needed supplies* Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures
**Requirements:**
* High School Diploma or GED* One (1) year experience in a medical office setting* Demonstrated PC skills* Effective organization of multi-task role* Understanding of healthcare delivery and billing processes in the medical office* Ability to accurately record and interpret data* Effective interpersonal, written and oral communication skills* Ability to organize and prioritize work in an effective and efficient manner
