Client Services Coordinator (Day Shift)

Organizational Overview

Founded on the steps of St. John’s Lutheran Church in 1985, Saint John’s Program for Real Change has helped more than 30,000 women and children transform their lives from poverty and dependence to confidence and self-sustainability.  Dedicated to the eradication of homelessness once and for all, this up-to-18-month comprehensive residential program provides families with the tools they need to address the root causes as well as the symptoms of homelessness:  mental health therapy, drug and alcohol counseling, life skills classes (anger management, parenting, budgeting, positive thinking, healthy relationships and more), a path to a high school diploma and Employment Training. The Female Community Reentry Program (FCRP) allows eligible offenders with serious and violent crimes committed to State prison to serve their sentence in the community at a FCRP as designated by the Department, in lieu of confinement in State prison and at the discretion of the Secretary.  The FCRP will provide a range of rehabilitative services that assist with alcohol and drug recovery, employment, education, housing, family reunification, and social support.

Benefits/Perks of a career at Saint John’s

• Choice of 8 medical plans
• Choice of 3 dental plans
• Vision, Life and Accident and Injury Insurance
• Employee Assistance Program
• 403 (b) 100% match for 1%–6% of pay
• Paid Time Off includes: 10 paid holidays, 2 floating holidays, 7 sick days and up to 18 days of vacation per calendar year.

Position Overview

TITLE                          Client Service Coordinator                  

SALARY                      From $18.00 Per Hour

CLASSIFICATION       Full-Time, Non-Exempt

LOCATION                  On Site Only - Power Inn Rd. Sacramento, CA

SCHEDULE                 Tuesday-Saturday 6:00am-2:30pm

About the Position…

This position oversees the general supervision of program Clients, program and facility operations and the transportation needs of Clients.

You’ll be responsible for…

• Monitors clients throughout shift, this includes performing physical counts, checking clients in and out of the facility, and clearing all visitors to the facility.  
• Maintains a daily log of all client activities including any incidents of security or safety nature.
• Responds to after-hour emergencies which include contacting administration or proper law enforcement or medical personnel.
• Maintains the safety and security of the facility
• Provides security for key control during shift
• Conducts random and requested drug tests for Clients
• Participate in daily shift exchange including documenting in facility log at the end of each shift and thoroughly reviewing log at the start of each shift.
• The candidate must possess knowledge and skills in providing trauma informed and gender responsive services including the following:
• Be able to take trauma into account during the process of interacting with clients
• Avoid triggering trauma reactions and/or re-traumatizing Clients
• Adjust own behavior and control own feelings to allow Clients to learn how to manage trauma symptoms and be able to benefit from program services
• Be proactive in conflict resolution
• Other duties may be assigned by management based on business needs

You must have...

• High school diploma or G.E.D. equivalent.
• Computer Skills: To perform this job successfully, an individual should have a knowledge of Internet software and the Microsoft Office Suite products. Knowledge of basic office equipment should include Internet and email, copy and fax machines, postage meter and telephone.
• Not currently on probation or parole.  Must be discharged for at least three years.
• Ability to work well in a team environment
• Good interpersonal skills
• Punctual and good attendance
• Effective communication skills including both oral and written form
• Attention to detail
• Maintain confidentiality
• A valid California Driver’s License and proof of personal auto insurance is required.  Hire is contingent upon agency insurability
• Must pass a criminal background screening (Live-Scan)
• Maintain annual CPR certification, First aid certification and Tuberculosis test results.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:

• Standing/walking approximately 30% and sitting 70% of the time
• Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to hear and respond to simple and sometimes critical messages exchanged in noisy/high traffic areas.
• List another physical requirement here.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

It's a plus if you have...

• Fluency in Spanish language (spoken and written)
• Trauma informed training

You'll be successful if...

You’re a strong communicator.

You take your role seriously and are a great communicator in verbal and written communication. You’re intentional about giving internal and external clients a positive interaction.

You’re exceptionally people oriented.

You can relate to all types of people and you’re a skilled conversationalist. You enjoy meeting new people; developing and maintaining relationships is a natural tendency.

You’re a problem solver and a strategic thinker.

You find new and efficient ways to streamline and create processes to make things run more smoothly. You are analytical and can infer the implications and consequences of approaches and anticipate potential issues before they occur.

You are a team player.

You care more about overall results than personal recognition. You genuinely love collaboration and the process of working together to accomplish. You thrive in an environment where people are passionate about their work and mission. You’re excited to work cross-functionally with other departments.

You are committed to promoting dignity, diversity, and equality.

You believe in focusing on the solution, not the problem, and always write with dignity and respect at the forefront.

You're a self-starter.

You can work unaccompanied, and you work just as hard and thoroughly by yourself as you do when someone is looking.

Saint John’s Program for Real Change is an equal opportunity employer and does not discriminate because of age, color, gender, sexual orientation, disability, national origin, race, religion, marital status, or veteran status.

Salary : $18