What are the responsibilities and job description for the IT Support Technician II position at Saint Joseph's College of Maine?
The IT Support Technician II plays a critical role in supporting the stability and efficiency of the College’s Information Technology systems by: supporting organizational IT needs; providing support of systems and networking infrastructure; supporting the administration of online productivity & collaboration tools; ensuring effective network connectivity to devices; effectively supporting desktop application software; and supporting network administration. This position focuses heavily on delivering high-quality technical support to the end-user, maintaining and troubleshooting desktop hardware and software, while ensuring the smooth operation of infrastructure components such as networks, servers, and peripherals.
Education and Experience:
- Associates degree in Information Technology or related field, or Certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus.
- A combination of At least 3 years of experience and education in IT support with a focus on desktop and troubleshooting preferred.
No supervisory responsibilities. General office hours are Mon-Fri 8:00-4:30. Full-time 40 hour per week position. Available to attend on-site meetings, training, as well as work during peak periods, that will include evenings and occasional weekend hours in the event of infrastructure outage. This job is 100% onsite.
- Expert knowledge of Microsoft Desktop Operating Systems Windows 10 and above
- Proficient in installing, configuring, and deploying computer hardware
- Thorough understanding of modern hardware and software requirements
- Advanced working knowledge of macOS and Windows Server 2016 and above
- Essential knowledge in network connectivity troubleshooting
- Highly proficient in troubleshooting techniques in relation to application software and operating systems
- Follow guidelines regarding best practices with cybersecurity as well as physical security
- Previous experience working with ticketing systems, RATs, RMM, and other infrastructure and end user support tools
- Working knowledge of Active Directory/LDAP
- Knowledge of TCP/IP, DNS, DHCP and other networking protocols
- Strong interpersonal skills
- Experience with online productivity & collaboration suites such as GWS and/or Microsoft Office 365
- Must demonstrate teamwork skills and a willingness to help others
- Possess a positive attitude to foster a cohesive working environment
- Strong communication: both verbal and written and organizational skills needed
- Ability to handle multiple tasks
- Ability to meet project deadlines and manage system problems, escalating when needed
- Ability to communicate and work well with others within a fast-paced environment
- Strong critical thinking, analyzing and developing skills
- Ability to concentrate and follow through on all assignments to completion
- Demonstrated customer service skills for dealing with all levels of clients
- Ability to maintain confidentiality and discretion
- Tolerates work related stress effectively and maintains self-control/professionalism
About Saint Joseph’s College of Maine
Applicants must be willing to support the mission and core values of Saint Joseph’s College of Maine.
Founded in 1912 by the Sisters of Mercy, Saint Joseph's College is Maine's only Catholic college. We offer to our 2000 on-campus and online students a unique mix of undergraduate, graduate, and non-degree programs with a strong liberal arts foundation. Our beautiful 474-acre Sebago Lake campus in Standish, Maine is located 30 minutes northwest of Portland, ME, and 2 hours North of Boston, MA. Fielding 21 intercollegiate varsity teams, the College also boasts a competitive Division III athletics program.
Additionally, the College provides certificates and undergraduate and advanced degrees for thousands more working adults who reside throughout the United States and in more than 20 other countries through an online learning program. Learn more at www.sjcme.edu.
Saint Joseph's is nationally recognized for its successful integration of community service in its classroom learning and its sustainability performance. In 2015, the College was selected by the Carnegie Foundation for the Advancement of Teaching to receive its Community Engagement Classification, highlighting the College’s focus on community service throughout its mission and daily interactions on campus and within local, regional, and global communities.
In 2022, the College earned STARS Gold rating from the Association for the Advancement of Sustainability in Higher Education (AASHE) in recognition of its campus-wide sustainability achievements. This program is the most widely recognized in the world for reporting comprehensive information related to a college’s sustainability accomplishments.
Saint Joseph’s College of Maine embraces justice, equity, diversity, and inclusion as important cornerstones for academic excellence, student success, institutional and community resilience, and as vital expressions of our Catholic identity, Mercy Charism, and Core Values. We commit ourselves to nurturing highly competent and deeply compassionate leaders ready to serve in a vulnerable world.
Recognizing the dignity of all persons, we seek to address instances of injustice both within and outside our College community from a stance of informed advocacy. In this way we fulfill our core value of community, which calls on us to demonstrate a spirit of connectedness with one another through expressions of hospitality, courtesy, inclusivity, and collaboration. Saint Joseph's College is the community that grows community, preparing whole people to a whole world. Learn more here.
Review of applications will begin immediately. Please complete our online application by clicking on Apply Now. Include your resume and cover letter, and read and sign the Pre-Employment Statement. Offers are contingent upon successfully passing a background check.
Saint Joseph’s College is an EEO employer and applications from members of underrepresented groups are encouraged to apply. We consider all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race (including traits associated with race, including hair texture, Afro hairstyles, and protective hairstyles), color, religion, ancestry or national origin, age, genetic information, military status, sex or gender, pregnancy, sexual orientation, gender identity or expression, disabilities, familial status, protected whistleblower activity, previous assertion of workers’ compensation claim, genetic information, protected veteran status, or any other status protected by applicable law.
Specific questions may be emailed to: sjcemployment@sjcme.edu or call 207-893-7757.
Mission Statement
Saint Joseph's College of Maine, sponsored by the Sisters of Mercy and animated by the vision of Catherine McAuley, is a Catholic college in the liberal arts tradition distinguished by its welcoming community. We foster an on-going dialogue between faith and reason so as to prepare our learners to live meaningful lives that improve the world around them.
Vision Statement
In fulfillment of its mission, Saint Joseph's College of Maine will be a diverse, inclusive, and collaborative community that forms individuals who practice humility, justice, and compassion, as Jesus did, in solidarity with the marginalized.
