What are the responsibilities and job description for the Service Writer/Advisor position at Sakelaris Ford of Camdenton?
Overview
We are seeking a motivated and detail-oriented Service Writer to join our dynamic team at our automotive service center. The ideal candidate will act as the primary point of contact for customers, ensuring their service needs are met while providing exceptional customer service. This role requires a blend of strong communication skills, mechanical knowledge, and a passion for the automotive industry.
Responsibilities
- Greet customers and assess their vehicle service needs in a friendly and professional manner.
- Create detailed service orders based on customer requests and vehicle inspections.
- Provide accurate estimates for services and repairs, including upselling additional services when appropriate.
- Maintain clear communication with customers regarding the status of their vehicles throughout the service process.
- Coordinate with technicians to ensure timely completion of services and repairs.
- Handle cash transactions accurately and efficiently, ensuring proper documentation is maintained.
- Maintain a clean and organized work environment while adhering to dealership policies and procedures.
- Assist in managing customer relationships to foster loyalty and repeat business.
Experience
- Previous experience in an automotive dealership or service center is preferred.
- Strong mechanical knowledge with familiarity in areas such as brake repair, oil changes, and general vehicle maintenance.
- Experience in automotive sales or auto service management is a plus.
- Proven ability to upsell services effectively while maintaining customer satisfaction.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Strong organizational skills with attention to detail in managing service orders and customer interactions.
- Experience with cash handling procedures is required.
Join our team today and contribute to providing top-notch automotive services while enhancing your career in the automotive industry!
Job Type: Full-time
Pay: $55,500.00 - $61,330.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Rotating weekends
License/Certification:
- Driver's License (Required)
Ability to Commute:
- California, MO 65018 (Required)
Ability to Relocate:
- California, MO 65018: Relocate before starting work (Required)
Work Location: In person
Salary : $55,500 - $61,330