What are the responsibilities and job description for the Assistant Store Director-Customer Experience position at Saks OFF 5TH?
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About :
Assistant Store Director : Customer Experience
Under the direction of the Store Director, the Assistant Store Director of Customer Experience will support execution of the front of house priorities within the 4 walls. They will be responsible for maintaining selling floor service and merchandising standards (in a store with two Assistant Store Directors) to drive sales and customer experience. The Assistant Store Director will coach their direct associate reports proactively and collaboratively to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Primary Job Functions :
- Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line
- Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate / Manager back up as needed
- Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
- Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
- Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless customer experience
- Act as the primary Connected Service Coach to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
- Leverage and train walkie talkie expectations for flex of coverage to support customer need
- Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
Who Are You :
You Also Have :
Your Life and Career at Saks OFF 5TH :
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying. Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
Your Life and Career at Saks OFF 5TH :
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
