What are the responsibilities and job description for the 1st Shift Quality Assurance Lead position at Saks?
Starting Rate $20.00
Job Description : Who We Are :
Saks is a world-renowned luxury ecommerce destination. The company's unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.
On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.
Hours : Monday-Thursday, 5 : 30am-4p : 00pm
Role Description :
- Responsible for quality and timeliness of resolution to issues related to inbound receipts, returns and transfers, and customer service relation communications
- Generate QA reports and make recommendations to optimize accuracy and quality processes to reduce defects and errors
- Identify, develop, and implement department improvements to drive operational successes.
- Able to manage different projects and tasks assigned
- Monitor department and oversee the day-to-day operations to meet SLA deadlines
- Understanding of department Key Performance Indicators (KPIs) and able to speak to performance
- Review and coach employees' performance to department KPIs
- Accurately input, audit and research results in the various WMS systems utilized.
- Investigate and resolve defect items, and report trends to management
- Ensure timely processing of Mark Out of Stock / RTVs / Sell-Off / Store-to-Store transfers as they relate to Quality Control
- Respond to all CSR product inquiries or website variances
- Perform other duties as directed as by management
- Daily / consistent use of Quality systems such as JIRA, PIM, and SynQ
- Manage and respond in timely manner to all administrative tasks such as emails and slack messages
- Professionally communicate with both internal and external stakeholders
- Maintain supplies and housekeeping in Quality Assurance areas.
- Perform inventory audits on a scheduled basis according to standard operating procedures
- Identify and report non-inventory conforming units to leadership
- Work in an efficient manner to help ensure the team reaches productivity goals
- Operate the inventory management system accurately within the published productivity standards
- Be cross functional within the department and work for other departments as needed
- Must be able to work independently and maintain a neat and organized work area
Key Qualifications :
Your Life and Career at Saks :
Thank you for your interest in Saks. We look forward to reviewing your application.
Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $20
