What are the responsibilities and job description for the Front Desk Person position at Salem Gymnastics Center?
Job Overview
We are seeking a motivated and friendly Front Desk Agent to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for all guests. The ideal candidate will possess strong communication skills, be detail-oriented, and have the ability to manage multiple tasks efficiently. As the first point of contact for our guests, you will play a crucial role in creating a positive experience from check-in to check-out.
Responsibilities
- Greet guests warmly and assist them with check-in and check-out procedures.
- Manage reservations and maintain an organized calendar for appointments and events.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information, preferences, and special requests.
- Operate phone systems effectively, ensuring prompt responses to calls and messages.
- Assist with administrative tasks such as filing, typing correspondence, and managing office supplies.
- Uphold high standards of phone etiquette while interacting with guests over the phone.
- Collaborate with other departments to ensure seamless service delivery to guests.
- Address any guest complaints or issues promptly and professionally.
Experience
- Previous experience in a front desk or customer service role is preferred but not required.
- Bilingual skills are a plus, enhancing communication with diverse clientele.
- Proficiency in computer literacy with the ability to navigate various software applications effectively.
- Strong time management skills to prioritize tasks efficiently in a fast-paced environment.
- Experience with calendar management or as a personal assistant is advantageous.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Type: Part-time
Pay: $15.50 per hour
Expected hours: 10 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- Evening shift
- Monday to Friday
Work Location: In person
Salary : $16