Solution Center Operator I

Location Site: Salem Hospital Main Campus

Department: SH IS Solution Center

Position Type: Full Time

Start Time: 11:00

Pioneering healthcare since 1896, Salem Health is a top workplace offering market-leading pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.

As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.

We invite you to learn more about our wonderful community: There’s something about Salem, Oregon!

Your Role With Us:

The Solution Center Operator I position at Salem Health operates the switchboard system in an efficient and professional manner.

Core Functions:

• Call Management: Promptly answering incoming calls and using standard procedures to direct them to the appropriate location, department or individual; Handle multiple lines efficiently while maintaining composure and professional manner.
• Message Handling: Record and process all messages received for the answering services in accordance with approved procedures; Take accurate and detailed messages for all healthcare providers, including physicians, advanced practice providers, nurses, and allied health professionals.
• Relay messages promptly and accurately via phone, email, or pager according to designated preferences; Prioritize urgent messages to ensure they are delivered promptly to the intended recipient(s)
• Activate emergency codes promptly and according to approved policies and procedures; Notify appropriate personnel, including medical staff, security, and emergency response teams, during critical situations.
• Maintain and update the on-call schedule for medical staff, including physicians, nurses, and other healthcare professionals.
• Monitors all alarm systems in call center/switchboard and notifies appropriate person or response team according to approved policies and procedures.
• Engage in/lead Lean projects to improve process and eliminate waste in workflows.
• Remain calm and composed under pressure to ensure effective communication during emergencies; Prioritize code activation and follow-up according to patient safety in the case that there are two codes being called simultaneously.

Total Rewards Offerings:

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.

• Relocation assistance available for qualified positions
• Full comprehensive medical, dental, and vision plans
• Basic and voluntary life insurance
• Short and long-term disability
• Live Well Wellness Program
• Employee Assistance Program (EAP)
• 401(K) retirement plan with employer contributions.
• Generous paid time off (PTO) accrual and holiday pay
• Onsite fitness center with 24/7 badge access
• Education assistance program
• Public service loan forgiveness (PSLF) eligible employer https://studentaid.gov/
• Food and drink discounts in the cafeteria.
• Impressive discounts offered by Nike, Adidas, Carhartt and others.

Background/Expertise:

• High School Diploma or GED Equivalent preferred.
• Minimum of six months call center or similar experience required.
• Demonstrates flexibility in response to unexpected changes in work volume, emergency staffing and scheduling.
• Able to work with various machines and equipment, including but not limited to: computers, answering service, radio paging system, telephone console, FAX machine, back-up equipment, mobile base station, and laser printer. Good clerical, computer keyboarding, interpersonal and communication skills.
• Must be able to function well under pressure; must have ability to hold information in confidence.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org