What are the responsibilities and job description for the Call Center Agent position at Sales Bizlab?
SalesBizLab We are is seeking a dedicated and customer-focused Call Center Agent to join our team. The ideal candidate will have excellent communication skills, a strong work ethic, and a commitment to providing outstanding customer service. This role involves handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience.
Job: Full time
Monday to Friday
Weekends free
Pay Range:
$17.50 - $28.00 hourly
THIS WILL BE AN ON-SITE JOB
Location: New Jersey
Responsibilities:
- Handle inbound and outbound calls with professionalism and courtesy.
- Respond to customer inquiries, provide information, and resolve issues.
- Maintain detailed and accurate records of customer interactions.
- Work collaboratively with team members to achieve departmental goals.
- Meet or exceed performance metrics such as response time and customer satisfaction.
- Assist customers in navigating company services and offerings.
- Follow up with customers as needed to ensure complete satisfaction.
Requirements:
- High school diploma or equivalent; associate degree preferred.
- Strong verbal communication skills and active listening abilities.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to multitask and maintain composure in a fast-paced environment.
- Previous experience in customer service or a call center is a plus.
- Problem-solving skills and a positive attitude.
Benefits:
- Health insurance (medical, dental, vision).
- Retirement savings plan (401k) with company match.
- Paid time off (vacation, sick leave, holidays).
- Opportunities for career advancement and professional development.
Salary : $18 - $28
