What are the responsibilities and job description for the Customer Service Technician - 1st shift position at Sales Data Inc / Mid America Point of Sale?
Customer Service Technician
At MAPS, our customer service technicians are the lifeline for our customers. They field calls from our customers to troubleshoot technical issues, order supplies, and so much more.
Responsibilities:
- Receive incoming calls from customers and technicians in the field
- Documentation of installation of POS system
- Assist with the return of loaner equipment
- Create tickets on customer supply orders
- Maintain customer store records
- Other duties as assigned by management
Educational & Legal Requirements:
- High School Diploma or GED Equivalent
- Technical computer training is preferred, but not necessary
- No felony convictions for 5 years prior to application
Preferred Experience and Skills:
- Strong attention to detail and organizational skills, ensuring accuracy and efficiency.
- Requires strong data entry skills using the company’s proprietary software
- Proficient understanding and application of DOS, Windows and Microsoft Office software products.
- Basic knowledge and understanding of computer, hardware/software terms
- Excellent verbal and written communication skills.
- Strong interpersonal skills
- Strong troubleshooting and problem-solving skills
- Ability to work well in a team environment and independently
- Ability to be sedentary for up to 8 hours per day
- Regular in-person attendance is required
- Ability to work occasional weekends and holidays
Preferred Experience and Skills:
- Previous Help Desk Support Experience preferred, but not required
- Experience working in a fast food environment
- Computer Assembly/Disassembly knowledge
- Bilingual
Standard Shift Hours – which could vary as needed:
- 1st Shift – 8:00 am to 4:00 pm
- 2nd Shift – 4:00 pm to Midnight
- 3rd Shift – Midnight to 8:00 am
**Eligible for a raise after 90 days**
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Hutchinson, KS 67501 (Preferred)
Ability to Relocate:
- Hutchinson, KS 67501: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19
