What are the responsibilities and job description for the Engagement Delivery Director/Senior Director - Telco, Media, High Tech position at Salesforce.com, Inc.?
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Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Job Category : Customer Success
About Salesforce : We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Role Description : The Senior Director, Engagement Delivery (Program Management) role is a seasoned program management executive. They lead a team of Program / Project managers tasked with delivery for our most complex, enterprise-level customers. They may also lead a team of managers with direct reports. They are forward-thinking leaders responsible for hiring, building, and developing outstanding teams tasked with delivering the highest-quality customer-facing engagements. They also help ensure the success of these teams while securing the highest CSAT and business outcomes.
The Senior Director, Engagement Delivery collaborates with other leaders to ensure consistent delivery best practices and influences the overall global engagement and delivery approach. They are responsible for meeting and exceeding business targets and providing leadership with accurate forecasts and metrics. They contribute to thought leadership and lead efforts to drive positive change, organizational initiatives, and V2MOM methods forward with executive-level engagement. They take ownership and personal responsibility for implementing change despite opposition or barriers and confidently make decisions in conditions of uncertainty. They also partner with their respective Communities, leadership, and other stakeholders to create and refine delivery tools and processes. They are strong mentors who lead by example and embody the Salesforce values.
Your Impact :
- Lead programs by achieving alignment on program scope, and release planning, as well as aligning one or more teams on vision and business goals, creating the program structure, and securing cross-functional alignment.
- Drive teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.
- Drive stakeholder meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.
- Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner for executive management to ensure program success.
- Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc.
- Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting.
- Manage "program / feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.
- Anticipate and remove obstacles with a sense of urgency that slow down or prevent teams from delivering on project goals.
- Provide monthly program reviews and updates at sprint reviews.
- Create a collaborative environment that fosters creativity, innovation, and learning.
- Operate as a catalyst within the organization to advance our Product & Technology strategy globally and drive stakeholders across client organizations through change.
Minimum Requirements :
Preferred Qualifications :
Possible travel of about 25%, but exact travel requirements will vary based on customer.
NOTE : By applying to the Engagement Delivery Senior Director posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
BENEFITS & PERKS :
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Posting Statement : At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For New York-based roles, the base salary hiring range for this position is $174,800 to $320,800. For Colorado-based roles, the base salary hiring range for this position is $159,000 to $267,400. For Washington-based roles, the base salary hiring range for this position is $159,000 to $294,100. For Washington D.C based roles, the base salary hiring range for this position is $174,800 to $294,100. For Maryland based roles, the base salary hiring range for this position is $174,800 to $294,100. For California-based roles, the base salary hiring range for this position is $174,800 to $320,800. For Hawaii-based roles, the base salary hiring range for this position is $159,000 to $267,400. For Illinois based roles, the base salary hiring range for this position is $159,000 to $294,100. For Minnesota based roles, the base salary hiring range for this position is $159,000 to $267,400. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link : Salesforce Benefits.
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Salary : $159,000 - $267,400
