Technical Consultant / Senior Technical Consultant

Technical Consultant / Senior Technical Consultant

Apply remote type Remote Customer-Based locations Singapore - Singapore time type Full time posted on Posted 2 Days Ago time left to apply End Date : March 4, 2025 (4 days left to apply) job requisition id JR283955

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

YOUR IMPACT

Through our comprehensive onboarding program, which includes formal certification, internal training, knowledge transfer, hands-on experience, and close collaboration with our consultants, architects, and project Managers, you will become a Salesforce Domain Authority, delivering exceptional customer success.

Consultation and Implementation

Engage with clients to understand and translate their business requirements into effective Salesforce solutions.

Lead the design, configuration, and deployment of Salesforce solutions, ensuring adherence to best practices and alignment with client needs.

Provide technical guidance and support throughout the project lifecycle, from initial scoping to post-implementation.

Technical Expertise

Achieve advanced Salesforce certifications and maintain an in-depth knowledge of Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Agentforce and other related technologies.

Stay updated with the latest Salesforce features, releases, and industry trends to offer well-informed recommendations and support architectural workshops.

Troubleshoot and resolve technical issues, ensuring minimal disruption to client operations.

Document technical processes, develop proofs of concept, and participate in Agile project planning.

Advise on best practices for application development, integration, and technical architecture.

Client Engagement

Establish and maintain strong client relationships, serving as a trusted technical advisor.

Conduct training sessions and workshops to empower clients in the effective use of Salesforce solutions.

Gather and analyze client feedback to continuously enhance service delivery and client satisfaction.

Ensure high levels of client satisfaction and manage expectations in a professional manner.

Proactively identify and manage risks, negotiate solutions, and build strategic partnerships.

Collaboration and Teamwork

Collaborate with cross-functional teams, including project managers, architects, developers, and business analysts, to deliver comprehensive solutions.

Develop and share best practices, templates, and tools to enhance service delivery efficiency and quality.

Support other team members, fostering a collaborative and knowledge-sharing environment.

Assist in delivering solution demonstrations and contribute to broader organizational growth.

REQUIRED QUALIFICATIONS

Positive, customer success-oriented attitude.

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field.

Experience in data analysis and database design.

Proficiency with SOAP and REST APIs.

Experience in client and server-side web development, scripting tools, and protocols.

Familiarity with architecture and process flow visualization tools.

Understanding of SDLC methodologies (requirements, design, implementation, testing, maintenance).

Strong communication skills, both oral and written, including technical documentation.

Ability to conceptualize and communicate complex technical concepts to diverse audiences.

3 years of hands-on software development and technical consulting experience.

Technical and solution implementation experience in relevant software domains, with coding experience in object-oriented languages.

Strong problem-solving, analytical skills, and ability to manage multiple projects in a fast-paced environment.

Ability to work independently and as part of a distributed team, with a willingness to learn new technologies.

PREFERRED

Proven experience in implementing solutions within the Salesforce ecosystem and its products.

Salesforce certifications are highly desirable.

Proficiency in Salesforce configuration, customization, and development, including Apex, Visualforce, and Lightning components.

Experience as a full-stack web developer.

Strong ability to build and manage relationships both internally and externally.

Experience in a consulting role within transformational programs and matrix teams.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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