What are the responsibilities and job description for the Customer Success Manager position at SalesRabbit?
The Customer Success Manager (CSM) at SalesRabbit plays a mission-critical role in helping our SMB customers achieve lasting success with our platform. You’ll be responsible for managing a high-volume portfolio of up to hundreds of small and mid-sized businesses, ensuring each customer is effectively onboarded, engaged, retained, and growing.
We’re looking for someone with hands-on experience in digital-first customer success—not just executing, but also helping define and implement the playbook. You’ll play a key role in building out our digital CS strategy, leveraging tools like lifecycle email campaigns, in-app messages, scaled onboarding journeys, and data-driven touchpoints to drive proactive value for our customers.
You’ll blend empathy, systems thinking, automation savvy, and great communication skills to make every SMB customer feel like our most important one.
Who We Are: SalesRabbit is the leader in field sales, operating as the only fully integrated field sales management platform, continuously evolving enterprise-ready selling solutions.
Where We’re Headed: Based in Lehi, Utah, and with 100 employees, SalesRabbit continues to grow and establish itself as the leading solution for field sales teams and organizations.
The Secret to Our Success: We put our employees first. Along with competitive pay and benefits, we offer our employees all the comfort you’d expect from a high-growth SaaS company.
To be a good fit for SalesRabbit, you should:
- Have a strong sense of curiosity and love improving processes
- Be both humble and confident—comfortable leading, but always learning
- Thrive in a fast-moving, high-growth environment
- Love customers and helping them succeed
- Be willing to roll up your sleeves and build
Responsibilities:
- Manage a portfolio of up to hundreds of SMB customers, ensuring retention and product adoption
- Help design and implement our digital-first CS program, including automated touchpoints, onboarding flows, and lifecycle campaigns
- Collaborate with CS leadership to define scalable strategies and playbooks for SMB success
- Identify and execute 1:many engagement opportunities (webinars, how-to content, product updates)
- Monitor customer health, engagement signals, and feedback to drive proactive interventions
- Be a trusted product advisor—communicating value, sharing best practices, and ensuring alignment to customer goals
- Surface product feedback and patterns to the product and support teams
To be a good fit for this particular role, you should be/have:
- 2 years in a SaaS Customer Success role, specifically working with SMB accounts at scale
- Demonstrated experience managing a large customer portfolio (100s of accounts)
- Proven success building or helping build a digital customer success motion
- Familiarity with customer engagement tools (e.g. Gainsight, ChurnZero, Planhat, or similar)
- Strong project management and organizational skills
- Technical aptitude—you’re confident navigating platforms, troubleshooting issues, and guiding customers through technical topics
- Excellent communication, both written and verbal
- Data-oriented mindset—comfortable using metrics to track customer health and engagement
Benefits:
- 10 paid holidays
- 20 days of PTO
- 401(k) 100% matching up to 4% of salary (vesting is immediate)
- Company phone plan covering service for employee and spouse/child
- Onsite gym and other wellness initiatives
- Fully stocked break room and weekly catered lunches
- Corporate passes
- Women’s group
SalesRabbit is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
#INDSR01
