What are the responsibilities and job description for the Center Manager position at Salisbury-Rowan Community Action Agency, Inc.?
Center Manager
Location: Kannapolis, NC, 28081
Reports To: Director of Center Operations
Schedule: Full-time
Pay: 21.00 per hour
Position Statement:
The Center Manager coordinates all center-related activities and oversees day-to-day operations for the facility (center). Additionally, The Center Manager is responsible for supervising, mentoring, coaching and training of center staff in order to ensure services are provided in a positive, nurturing environment for children, and maintains a quality environment with attention to health and safety prevention measures. This role also functions as liaison and information conduit between the main office leadership, staff and community collaborates. The Center Manager serves as an advocate for children, families and communities and is responsible for implementing the HS Performance Standards, NC Child Care Rules/Regulations, and the local, state and agencies policies and procedures. Also responsible for ensuring centers display a culture of safety and positive reinforcement with continuity of care to include active supervision strategies. Support center staff with encouraging parent family community engagement in all aspects of the program.
Duties and Responsibilities:
- Provides day to day leadership and works to ensure a high performance, child and family centered environment, which supports achievement of the school readiness goals and Parent Family Community Engagement outcomes.
- Responsible for ensuring center maintains compliance with HS Performance Standards, licensing requirements, health, safety and fire regulations.
- Responsible for the operation and maintenance of a safe, clean, healthy and productive work environment; performs mandated inspections of center, learning environment and playground and make necessary corrective actions.
- Provides modeling, coaching and mentoring for all areas of child development to staff, volunteers and families.
- Responsible for ensuring that staff/child ratio is maintained and adequate supervision in the learning environment; playground, bus and field trips.
- Responsible for creating a positive center environment by effectively communicating with staff and parents, and being a positive role model.
- Communicates center activities by disseminating a monthly center calendar for staff and parents.
- Responds to telephone calls and parent visits regarding a wide variety of child and family challenges; proactively addresses potential parent, community, and staff concerns.
- Review and work in collaboration with the Teaching teams in the implementation of weekly lesson plans to make sure they are developmentally appropriate, individualized, and culturally sensitive.
- Conduct two monthly formal teacher-child observations and monthly informal observations of the teaching teams and provide feedback. Submit observations documentation to Education Manager, monthly.
- Conducts daily monitoring of each learning environment and throughout the center (indoors & outdoors).
- Works in collaboration with Education component to train staff on curriculum, on-going assessment and the CLASS system.
- Responsible for ensuring timely completion of child observations screening and assessments and incorporation of IEP and/or IFSP goals into lessons.
- Responsible for ensuring that referrals and documentation for children with potential disabilities and/or behavioral concerns are submitted to the Disabilities/Mental Health team within the week of occurrence
- Work in collaboration with Human Resource and Director of Center Operations in the hiring process for center staff.
- Responsible for planning and conducting required monthly staff meetings and parent trainings.
- Responsible for scheduling and conducting monthly meeting with Family Development Specialist.
- Responsible for reporting and submitting monthly attendance analysis to PFCE Coordinator.
- Responsible for submitting monthly reports (i.e. In-Kind, attendance analysis, center snap shots, CACFP, training documentation, staff meeting agenda/minutes, etc.) accurately and by 5th of each month.
- Responsible for facilitating monthly parent center committee meetings.
- Responsible for conducting probationary, annual performance evaluations and professional development plans.
- Responsible for tracking staff qualifying documents by meeting with staff and following up with staff as it relates to expirations and renewals.
- Work towards the goal to maintain and/or obtain a 3 - 5 star rating
- Work closely with Human Resource, Director of Center Operations to effectively report and respond to disciplinary issues, tracking CRC, and education qualifications.
- Responsible for providing center orientation to new staff within the first 6 weeks of employment.
- Perform any additional duties and responsibilities as assigned by your immediate supervisor and/or Head Start Director.
Compliance and Reporting:
- Responsible for maintaining compliance with Agency Policy and Procedures, Administration for Children and Families Performance Standards, and North Carolina Day Care Rules and Regulation
- Monitor the performance, attendance, certifications, required documents and timecards of all staff.
- Submit monthly reports on direct service activities and submit to Director of Center Operations.
- Monitor and manage the maintenance and safety of facilities and availability of supplies.
- Coordinate with local agencies, community service organizations and educational providers and partners.
- Responsible for maintaining necessary requisitions/work orders/invoices and submitting them to the main office for approval/payment.
- Responsible for observing and documenting the occurrence of the monthly evacuation, fire/tornado drills, transportation, and playground checks.
- Responsible for maintaining training hours as required by Head Start and daycare licensing regulations.
- Responsible for reviewing and maintaining surveillance tapes in equipped centers on an as needed basis.
- Establish and monitor services that ensure program quality and compliance with Head Start Performance Standards.
- Responsible for reporting Child Abuse and Neglect (*whether witnessed or made aware of) to immediate supervisor and/or Head Start/Early Head Start Director, immediately after becoming aware.
- Responsible for maintaining training hours as directed by the Division of Child Development and Day Care Licensing requirements through Agency pre-service and in service, workshops, conferences, etc. (as applicable to position).
- Demonstrate continuous effort to improve operations, streamline work processes, and work cooperatively to provide quality, seamless customer service.
Disability/Mental Health:
- Responsible for ensuring that centers facilities are accessible to person with disabilities and that no child, family or staff is denied services/employment due to disability
- Responsible for monitoring services for inclusion of children with disabilities in all program activities
- Responsible for working with contracted Mental Health professionals to design and implement a schedule or regular onsite Mental Health consultation responsible to the needs of children, families and staff.
Parent Family and Community Engagement (PFCE):
- Responsible for working with Family Development Specialist to identify child and family needs and appropriate ways of meeting those needs through family goals and referrals.
- Plan monthly PFCE activities that address the seven outcomes and school readiness goals.
ERSEA (Eligibility, Recruitment, Selection, Enrollment and Attendance/Participation)
- Works in association with FDS to support and develop recruitment plans to assure full enrollment at the center
- Ensure enrollment and attendance is maintained at full capacity at the center.
- Work with PFCE Coordinator and Disability/MH Coordinator/Coach regarding enrollment of children with disabilities.
Environmental and Health Safety:
- Responsible for the operation and maintenance of a safe, clean, health and productive work environment.
- Responsible for adhering to NC Sanitation regulation (i.e. floors cleaned, trash cans covered, bathrooms cleaned, water temperature maintained, rugs vacuumed, toys and equipment sanitized)
- Responsible for ensuring that staff/child ratio is maintained and adequate supervision in the learning environment and while on the playground.
- Demonstrate knowledge of appropriate procedure for mixing sanitation solution
- Responsible for ensuring playground safety checks are conducted daily
- Demonstrate knowledge of center safety requirements (tornado, fire drills, fire extinguisher inspection, and fire inspections).
- Responsible for securing and maintaining an emergency preparedness plan
- Responsible to ensure the following star rated license, current sanitation certification and fire drill record are posted in a common area in the center.
Professional and Ethical Standards:
- Maintain Professional and Ethical Standards, and confidentiality in accordance with Agency policy and legal requirements
- Responsible for reporting potential child abuse and neglect according to the Head Start/Early Start Policies and Procedures
- Responsible for adhering to professional development plan including renewal of annual credentials (*which are required for continued employment in this position).
- Must be able to periodically attend out of town conferences and training sessions as needed
- Respect and maintain rights and privacy of all staff, parents and children
QUALIFICATIONS:
Minimum Qualifications: Associates degree in Early Childhood Education or related field, and a minimum of 3-5 years of progressively responsible teaching experience in a Head Start or child development program, at least one of which was in a lead or supervisory capacity, computer literate and NC Administrative Lever 1 or 2 (willing to obtain Administrative Level 3).
Preferred Qualifications: Bachelor’s Degree, in Early Childhood Education, Human Services or a closely related field with at least 2 years of experience in working with pre-school children and a minimum of 1-3 years of direct management/supervisory experience, computer literate, and NC Administrative level 3.
- Official Transcripts will be required to validate degrees/classes, which may require confirmation of up to 16 credit hours of coursework relating to Early Childhood Education.
KNOWLEDGE, SKILLS, ABILITIES:
- Knowledge of North Carolina Division of Child Care Rules and Regulations
- Knowledge of non-discrimination laws-ADA IDEA
- Knowledge of various software programs such as MS Words, Excel, PowerPoint, Publisher, Child Plus and TSG
- Ability to handle multiple tasks often simultaneously. Strong problem solving skills.
- Ability to handle stressful and sensitive situations in a professional manner.
- Ability to interpret and implement complex policies and regulations.
- Ability to work independently and maintain professional boundaries and confidentiality.
- Ability to exercise tact and discretion in all employee interactions.
- Strong organization and time management and leadership skills, ability to meet tight deadlines.
- Excellent oral and written communication skills.
- Valid driver’s license and reliable transportation, able to periodically attend out of town conferences and training sessions.
SRCAA is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected classes