What are the responsibilities and job description for the Associate, Business Systems Analysis position at Sallie Mae?
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
Highly skilled System Support Analyst with a strong background in Artiva RM workflows and strategy configuration. The ideal candidate will have a deep understanding of system support processes, excellent problem-solving skills, and the ability to communicate effectively with cross-functional teams. The incumbent must be solution oriented and will work with multiple business users and IT groups within the company and will also work closely with third-party vendors from a business user and technical perspective. When demands are that of a non-traditional schedule, incumbent may be required to work night or weekend hours.
What You'll Do
- Support the systemic implementation of recovery strategy changes and enhancements and validate and document the testing and workflow configurations of such enhancements.
- Coordinate the systemic onboarding of new third-party collection vendors as well as executing the system interface testing processes.
- Participates in work groups to support the technical analysis of implementing new and pending system and operational requests, recovery strategy changes, and/or payment processing enhancements.
- Implement system enhancements and new features within Artiva RM and effectively document procedural changes.
- Communicate and implement system enhancements and changes with the third-party collection vendor network and ensure vendor testing and compliance is completed.
- Analyze system issues and work on resolutions to minimize downtime and improve user experience.
- Document system configurations, procedures, and best practices to ensure consistency and efficiency.
- Conduct system testing, validation, and quality assurance for Artiva RM updates and releases.
- Supports the Post Default team with system related updates, including but not limited to, letter generation, memo updates, placement and payment reconciliations and validations, media delivery and all third-party partnership systems and data related interfaces.
- Assist in training end-users on Artiva RM functionalities and best practices.
- Provide support and troubleshooting for Artiva RM applications, ensuring optimal system performance.
- Monitor system performance and generate reports for management review.
- Stay current with industry trends and updates related to Artiva RM and system support best practices.
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What you have
Minimum: Indicate minimum education, skills and experience required.
- Bachelor’s Degree required with area of study related to Business, Finance, or IT desired. Equivalent experience above the required minimum may substitute for education requirement.
- 1 years of professional experience working with clients/vendors in the student loan and/or related environment.
- 1 years of systems, application, and/or project support experience required, ideally with ArtivaRM, Artiva Studio, FDR, OpSys, Encore, and MFT.
- Experience working with external customers/clients to provide direction, support, and receive input for potential enhancements/changes.
- Experience compiling, analyzing, and researching data to make effective recommendations and/or decisions while utilizing SAS and/or SQL logic along with a functional knowledge of the EDW structure.
- Experience working in workgroups/project teams to create new enhancements or re-work existing processes in order to achieve maximum results.
- Demonstrated ability to effectively coordinate and execute special projects.
- Efficient in utilizing the basic software applications to the fullest degree, including Microsoft Word, Excel, PowerPoint, and Outlook.
- Effective and professional written and verbal communications skills.
- Strong and effective ability to resolve issues and address conflict.
- Working and practical knowledge of key servicing systems such as FDR, OPSYS, and Encore.
Preferred: Indicate “nice to haves” regarding education, skills, and experience.
- Experience with cost/benefit analysis and justifications.
- Experience with system user acceptance test plan development and execution.
- Experience with Artiva Workstation and/or Artiva Studio.
- Working and practical knowledge of Post Default Operations, Loan Sales and/or Recovery business models, strategies, and concepts.
The Americans with Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Feeling your best helps you do your best:
Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).
- Competitive base salaries
- Bonus incentives
- Generous PTO, Floating Holidays and 12 Federal Holidays observed
- Support for financial-well-being and retirement 401k with employer match
- Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
- Employer paid short-term/long-term disability and basic life insurance
- Flexible hybrid working arrangements.
- Paid parental leave and adoption reimbursement programs
- Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
- Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
- Tuition Reimbursement and Family Scholarship Programs
- Career development and training opportunities
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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click
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to view the California Employee Privacy Notice.Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
