What are the responsibilities and job description for the Strategic Account Manager- New Jersey position at SalonCentric?
JOB SCOPE :
The Strategic Account Manager (SAM) is responsible for leveraging SalonCentric and L'Oreal Education and Business Expertise in partnership with our Key Salon Accounts to ensure a strategic path towards continued growth and success. The SAM will utilize their influence as a trusted Industry Leader to procure and develop new professional salon relationships within an assigned territory. The SAM fosters strong internal relationships with key customer points of contact including but not limited to, working closely with brand education and support teams, Salon Business Partners and district leaders within the organization. Building customer trust and sustaining customer satisfaction are critical components of success in this role. The ideal candidate will have strong strategic and commercial acumen, utilize current technologies and social media to attract new business, identify opportunities to be a solution- oriented business partner that not only solves the immediate concern but looks to resolve the root cause, and has the mindset and ability to manage multiple internal and external stakeholder relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- STRATEGIC ACCOUNT DEVELOPMENT– Identify and develop focused and strategic long-term growth plans for our existing Key Salon Accounts while leveraging SalonCentric and L'Oreal value-add systems to attract new professional salon partnerships within assigned territory.
- Responsible for creating and executing an O O commercial strategy through coordination of Joint Business Planning across our core salon clients, to ensure business growth objectives are agreed upon and achieved.
- Strong focus on prospecting and acquiring new multi-brand salons to add to the SalonCentric portfolio.
- Develop, initiate, and engage in strategic and dynamic sales tactics that create value and competitive advantage for our portfolio of accounts.
- Create and maintain an annual business plan in partnership with our PPD Brand partners considering levers of activation for growth to achieve individual brand profitability.
- Create and execute development and retention plans by employing our catalogue of business growth tools and system
- Communicate our premium business strategies and services offered to develop and maintain profitable long-term partnerships.
- Collaborate with internal partners to identify opportunities for innovation within local market; inclusive of opportunities & strategies to increase brand awareness and grow market share.
- Responsible for the delivery of monthly, quarterly, and annual sales objectives including goal obtainment on the Key Performance Indicators (KPI).
- Act as a client centric consumer voice for the salon by ensuring a strategic viewpoint across the division.
- Lead through strategic account / salon opportunities.
- Develop a 360 degree approach for each SBP and salon business.
2. STRATEGIC EDUCATION & TRAINING : Supports business by developing and coordinating education and promotional events including but not limited to : area classes, company shows and events, hands-on workshops, and in-salon education.
REQUIREMENTS
This position requires intermittent supervision as incumbent will be working independently most of the time in the field. This role is responsible for direct interaction with salon owners and leaders and will be required to negotiate and react quickly with regards to business decisions, with manager's approval for key decisions.
This position requires significant travel, up to 75%, to current and potential clients. It also requires attendance at conventions, shows, educational classes and other special events that may require overnight travel and / or some weekends. All work may necessitate the lifting of promotional materials and products up to 25 pounds which may also require bending.
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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