Order Entry/Customer Service Representative

The Order Entry/Customer service position is responsible for providing excellent customer service and efficiently managing the order entry process. This role involves interacting with customers, processing orders, resolving issues or inquiries, and ensuring timely and accurate delivery of products or services.

Description of Essential Duties & Responsibilities

• Receive and process customer orders via phone, email, or other communication channels.
• Enter order details into the company’s order management system accurately and efficiently.
• Verify order information, such as product codes, quantities, pricing, and delivery addresses.
• Coordinate with various departments, including warehouse to ensure on-time order fulfillment.
• Address customer inquiries, concerns, or complaints promptly and professionally.
• Collaborate with logistics partners, such as carriers or freight forwarders, to arrange shipment and track delivery progress.
• Maintain accurate records of customer interactions, transactions, and order status updates.
• Provide customers with product information and availability as requested.
• Collaborate with sales representatives or account managers to ensure customer satisfaction and retention.
• Continuously improve order entry processes and customer service procedures to enhance efficiency and customer experience.
• Adhere to company policies, procedures, and quality standards in all customer service activities.

Qualifications

• High School diploma or equivalent. Additional education in logistics, supply chain management, or related fields is a plus.
• Proven experience in customer service, order entry, or a related role.
• Strong communication skills, both verbal and written, with the ability to interact effectively with customers, colleagues, and stakeholders.
• Proficient computer skills, including experience with order management systems, CRM software, and Microsoft Office Suite.
• Knowledge of logistics and supply chain processes.
• Understand the ports of NYNJ systems, appointment systems, checking availability
• Updating spreadsheets in a timely manner for customers
• Trinium experience is a huge advantage

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Paid time off

Shift:

• Day shift

Ability to Relocate:

• Burlington, NJ 08016: Relocate before starting work (Required)

Work Location: In person

Salary : $18