What are the responsibilities and job description for the Guest Service Associate position at Salt and Sand Realty?
Job Overview
Salt and Sand Realty seeks a dedicated and customer-focused Guest Services Agent to join our team. As the face of our company, you will provide Unreasonable Hospitality to our valued guests, ensuring they have a seamless and enjoyable experience throughout their stay. Your responsibilities will include handling guest inquiries, troubleshooting issues, and maintaining accurate property information.
The ideal candidate is detail-oriented, organized, and can remain calm and empathetic in all situations. You will work closely with our property management team to provide guests timely updates and accurate information. Weekend availability is required for this role.
Responsibilities:
- Provide prompt, accurate, and warm communication regarding property updates, issues, and guest concerns.
- Report, assign, and schedule maintenance requests and general tasks for the property management team.
- Address guest complaints and concerns with empathy, professionalism, and enthusiasm.
- Ensure all guest-facing information is accurate, timely, and up to date.
- Maintain detailed records of all guest interactions, communications, and actions taken.
- Foster positive working relationships with coworkers, third-party vendors, and other departments.
- Create and update reservations in the company’s booking system.
- Respond to reservation inquiries from potential guests.
- Handle guest requests for compensation when issues arise during their stay, adhering to company policies.
Qualifications
- Previous experience in customer service, hospitality, or a related field preferred.
- Strong communication and problem-solving skills.
- Ability to remain calm and professional in high-pressure situations.
- Detail-oriented and highly organized with excellent time management skills.
- Proficiency in using booking systems and hospitality-related software (training provided).
- Ability to work weekends and flexible hours as needed.
- A passion for hospitality and creating exceptional guest experiences.
Why Join Us?
At Salt and Sand Realty, we pride ourselves on providing boutique, family-owned hospitality with a personal touch. Our team is committed to delivering Unreasonable Hospitality to our guests and homeowners while fostering a supportive and rewarding work environment. If you are passionate about hospitality and want to be part of a team that values excellence, we’d love to hear from you!
Job Types: Full-time, Seasonal
Pay: $18.00 - $21.00 per hour
Expected hours: 28 – 32 per week
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $21