Hotel Operations Manager

THE ABNER

Job Title: Hotel Operations Manager

Location: Onsite

Job Type: Full-time

About Us:

Salt Hotels is a family business born from a lifetime of hospitality experience. Our mission is simple. We create settings and scenarios that connect people together. We create a home for our guests - and we care for our employees like family. 

 ”With us, it’s personal”.

At Salt Hotels, we redefine hospitality through a unique blend of service excellence, design innovation, and community immersion. This role is crucial within our team as it encapsulates our dedication to genuine hospitality, inclusivity, and continuous learning. If you are enthusiastic about delivering memorable guest experiences and contributing meaningfully to our culture of community involvement, we welcome you.

What You Will Do:

1.  Guest Service Excellence: Ensure the front office and housekeeping teams deliver outstanding service to all our guests, making their stay memorable and addressing any issues with empathy and efficiency.

2.  Team Leadership and Development: Supervise and mentor front office and housekeeping staff, fostering a positive work environment, encouraging professional growth, and ensuring high performance.

3.  Operational Management: Oversee daily hotel operations, ensuring they run smoothly, and standards are consistently met and exceeded. This will include monitoring room inventory and assigning housekeeping rooms and tasks. Will supervise and play an active role in rooms operations, including guest check-in/check-out, billing, communications, and special requests. Work alongside and support rooms department staff in bringing empathy and creativity to the role while addressing guest needs promptly and professionally. Work alongside and support the housekeeping team to ensure the property is impeccably clean, organized, and maintained to the highest standards. Conduct inspections of guest rooms prior to check-ins; inspect public areas and back-of-house spaces regularly to ensure cleanliness and organization.

4.  Recruitment and Training Coordination: Recruit, and mentor a dedicated team of staff, fostering a culture of collaboration, accountability, and excellence. Maintain a pipeline of strong candidates to hire or fill in when gaps occur. Coordinate and facilitate training programs for front of house staff to enhance their skills and ensure compliance with hotel standards.

5.  Reporting & Documentation: Maintain accurate records and reports related to hotel operations, including guest feedback and incident reports. This will include scheduling and payroll for the rooms department and online feedback management.

6.  Interdepartmental Collaboration: You will be part of a tight knit team working together to ensure all areas of the property are running smoothly and efficiently. Support the General Manager in monitoring budgets, controlling expenses, and achieving revenue targets.

7.  Policy Implementation: Implement front office policies and procedures that optimize operational efficiency and contribute to a seamless guest experience.

8.  Guest Experience Enhancements: Continually seek ways to innovate and improve the guest experience, from check-in to departure.

What You Will Need:

· Previous management experience in a hotel front office or guest services role, ideally within a hospitality environment, demonstrating a track record of operational excellence and guest satisfaction.

· Strong leadership skills, with the ability to motivate, coach, and develop team members to achieve their best.

· Excellent problem-solving abilities, equipped to handle guest complaints and operational challenges with tact and effectiveness.

· Exceptional communication skills, both verbal and written, enabling effective interactions with guests, team members, and management.

· A keen eye for detail and the capacity to manage multiple tasks simultaneously.

· A genuine passion for hospitality, with a commitment to creating special guest experiences and fostering a positive workplace.