Hotel Manager

About Beldon

Join the team at Belden House & Mews, a spectacularly updated 3-acre property in the historic center of Litchfield, CT. Comprised of three buildings — an 1888 colonial revival mansion, a 1959 modernist building, and a forthcoming 1891 landmarked firehouse — all restored and updated to offer best-in-class hospitality in the form of 31 guest rooms and suites, dining, wellness, events and leisure, Belden House & Mews is poised to be a new internationally renowned destination for refined and discerning travelers.

Who We Are

Building on the accolades and respect we’ve garnered at our sister-property, Troutbeck in Amenia, NY — such as a MICHELIN Key, consistent yearly recognition in Condé Nast Traveler Readers’ Choice Awards (currently #2 Best Resorts, Northeast), Rural Retreat award by AHEAD, Iconic Hotel award by NYCxDesign, as well as recognition from the James Beard Association, Trip Advisor and myriad other outlets, Belden House & Mews continues our practice of creating singular hospitality experiences through adaptive reuse of historic structures that succeed through reciprocal relationships with their surrounding communities and hiring locally to define our vision. We believe in being both the destination and the gateway to our region, and we seek out talent who shares our passion for commitment to excellence, natural beauty, cultural offerings with a core of hospitality that are our guiding principles.

What we are looking for: Hotel Manager

The Hotel Manager is responsible for overseeing the daily operations of Belden House & Mews, ensuring a high level of guest satisfaction while managing staff, finances, and resources efficiently. The role involves a wide range of tasks, from strategic planning to ensuring operational excellence in both customer service and business operations.

Key Responsibilities:

• Guest Service Management:
• Ensure high levels of guest satisfaction by overseeing service standards.
• Address guest complaints and resolve issues promptly to maintain a positive experience.
• Develop and implement customer service policies and procedures.
• Drive a preponderance of positive reviews on social media and other platforms.
• Operational Management:
• Oversee the daily operations of the hotel, including front desk, housekeeping, food and beverage services, and maintenance.

• Monitor and manage room occupancy, property management (PMS) and related systems, and reservations to maximize revenue.
• Ensure hotel facilities and amenities are well-maintained and meet health and safety standards.
• Staff Management:
• Recruit, train, and manage hotel staff (e.g., front desk agents, housekeeping, kitchen staff).
• Set performance expectations and monitor employee performance, providing feedback and coaching as needed.
• Foster a positive working environment and team culture.
• Schedule shifts, manage payroll, and ensure proper staffing levels at all times.
• Financial Management:
• This position will help create and manage the hotel operating budget, ensuring financial targets are met.
• Analyze financial reports and implement cost-saving strategies.
• Oversee billing, invoicing, and payment processing.
• Monitor inventory and manage purchasing to control costs.
• Compliance and Legal Responsibilities:
• Ensure the hotel adheres to all local laws and regulations, including health, safety, and labor laws.
• Oversee property inspections and audits to ensure compliance with industry standards.
• Manage hotel licenses, insurance, and certifications.
• Strategic Planning and Development:
• Evaluate business performance and implement plans for growth and improvement.
• Conduct market research to stay ahead of industry trends and competitor activities.
• Implement initiatives for sustainability and eco-friendly practices in hotel operations.

Skills & Qualifications:

• Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
• Experience: 3-5 years of experience in hotel management or a related role, with a proven track record of success.
• Communication: Strong verbal and written communication skills.
• Leadership: Excellent leadership and people management abilities.
• Problem-Solving: Ability to handle complex problems, often under pressure.
• Financial Acumen: Proficient in budgeting, financial forecasting, and reporting.
• Technology: Familiarity with hotel Opera or similar PMS system, Micros or similar POS systems, and Microsoft Office Suite.
• Customer Focus: Strong commitment to delivering outstanding customer service.
• Multitasking: Ability to juggle multiple tasks simultaneously in a fast-paced environment.
• Attention to Detail: High attention to detail, especially in the context of guest experience and operational quality.

Working Conditions:

• Hours: The role typically requires long hours, including evenings, weekends, and holidays, depending on the needs of the hotel.
• Environment: This is a fast-paced environment, where you will need to be available to resolve issues and make decisions at any time.
• Physical Demands: The position may require walking, standing, and occasional lifting of light objects.

What We Offer:

· Yearly bonus for full-time year-round employees.

· A benefit package which includes paid time off, medical supplemental (ex-hospital indemnity), dental, vision, 401k, and an extensive employee assistance program.

· Employee discounts for food and rooms when you are not working. A free meal for 2 in our dining room is offered quarterly for you to experience our newest seasonal offering.

· Free family-style meals are served twice daily when you are working.

· An employee incentive program.

· A culture that values learning, development, and internal promotions when appropriate.

Job Type: Full-time

Pay: $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Ability to Commute:

• Litchfield, CT 06759 (Preferred)

Ability to Relocate:

• Litchfield, CT 06759: Relocate before starting work (Required)

Work Location: In person

Salary : $90,000