What are the responsibilities and job description for the Specialist I, Grand Theatre Front of House Operations position at Salt Lake Community College?
The Grand Theatre is located on South City Campus. Ushers are empowered to advocate for the patrons and are expected to greet patrons, manage will call and concessions, and provide friendly ushering during performances as assigned. Patron Services Staff are also expected to be friendly and attentive to patron needs while maintaining a comfortable environment so contract artists, crew, and patrons can focus on the show.
This is an entry level position, but The Grand is known for promoting within and providing networking opportunities for career advancement possibilities in the community.
Essential Responsibilities and Duties
This is an entry level position, but The Grand is known for promoting within and providing networking opportunities for career advancement possibilities in the community.
| Key Responsibilities:
Box Office
Ushering
Essential Responsibilities and Duties Continued Minimum Qualifications
Box Office
- Provide all guests a positive first impression of the Grand Theatre by offering superior, individualized patron services.
- Learning and working within our patron management software system in order to sell tickets, maintain the database of patron information, and preparing financial receipts and reports for deposits to school accounts.
- Answering phone, voice messages, and email in an appropriate professional and courtesy manner.
- Serving as a point of contact to provide patrons with relevant and correct information on Grand activities and other community theatre opportunities.
- Multi-task on the night of shows to handle the current patron at the window as well as assist other front-of-house staff members.
Ushering
- Ushering patrons to their seats on performance night
- Directing patrons to relevant areas in the theatre
- Maintaining comfortable atmosphere during performance by moderating cell phone/digital device use and patron behavior
- Handling minor patron customer service issues such as double seating and errors in ticket handling.
- Maintain theatre appearance and presentation.
- Take part in any extra training as required, and take a proactive approach in remaining aware of box office policy.
- Must be eighteen (18) years of age.
- Must have legal authorization to work in the United States.
- Graduation from an accredited high school or its equivalent is required.
- Experience in cash register operation and keeping accurate financial records is preferred
- Experience in a customer service position preferred
- Bilingual applicants desired
- Good working knowledge of computers
- Ability to meet and deal with the public, both adults and children
- Ability to communicate effectively, in person, via email/telephone, and in writing
- Flexible availability – afternoons, evenings, and weekends needed
- .Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.
Non-Essential Responsibilities and Duties Special Instructions SLCC Highlights
Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000 students pursuing degrees in 100 programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
FLSA Non-Exempt SLCC Information
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.
This position is subject to a successful completion of a criminal background check.
SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.
This position is subject to a successful completion of a criminal background check.
