What are the responsibilities and job description for the Experience Manager - Salt Lake Crossing position at Salt Lake Crossing Work Club?
Experience Manager – The Work Club at Salt Lake Crossing
At Aurum, we create magical moments, elevate experiences, and foster a vibrant, engaged community. As our Experience Manager at Salt Lake Crossing, you’ll be a key architect of unforgettable experiences for members and guests.
Salt Lake Crossing is a premier live-and-work community in the heart of Salt Lake City. Here, luxury apartments, innovative workspaces, and vibrant social hubs come together to create an inspiring environment where members can live, work, and connect effortlessly. In this role, you will be the driving force behind every interaction and experience at Salt Lake Crossing—elevating service, hospitality, and community engagement to 5-star standards. You will shape a thriving, welcoming community that people are proud to call home.
Core Responsibilities
Hospitality & Experience Management :
- Personify Aurum's core values by fostering a welcoming, luxurious, and service-oriented environment.
- Manage daily hospitality operations, maintaining a consistently elevated standard of cleanliness, comfort, and presentation.
- Collaborate with internal teams and external vendors to swiftly resolve maintenance, facilities, or hospitality concerns.
- Oversee and continually improve new member onboarding and move-out processes, ensuring seamless transitions.
- Act as the go-to resource for members, promptly addressing questions, troubleshooting issues, and escalating when necessary.
- Provide feedback and ideas for ongoing improvements in marketing and design strategies.
Community & Relationship Management :
Event Management :
Key Qualities for Success :
Qualifications :
Company Overview
At Aurum, we believe success is measured by the strength of our community. We foster debate, unity, and creativity while always striving to deliver more than expected. Here, you’ll be part of a team that works hard, enjoys the journey, and builds something extraordinary.
Our company offers a competitive salary with a comprehensive benefits package including health, dental, vision insurance, a 401(k) plan and generous PTO. We are an equal opportunity employer and value diversity. We invite passionate and committed individuals to be a part of our dynamic and growing team.